IT Support Specialist at Eat'N'Go Limited

Job Description

• We are seeking a proactive and dedicated IT Support Specialist to join our dynamic IT team.
• The successful candidate will provide first-line technical support to end-users, ensuring smooth operation of hardware, software, and network systems across the organization.
• This role is ideal for someone passionate about technology, problem-solving, and delivering excellent solutions to system-related issues.

Key Responsibilities

•  Provide first-line support to end-users for hardware, software, network, and system issues.
• Install, configure, and maintain computers, peripherals, software, and mobile devices.
•  Assist in monitoring network performance, troubleshooting connectivity issues, and reporting problems to the IT Manager.
• Support IT infrastructure maintenance, including servers, printers, and communication systems.
• Help maintain software licenses, user accounts, and access controls.
•  Assist with IT procurement, asset tracking, and documentation of IT equipment.
• Maintain records of IT support requests, incidents, and resolutions.
• Collaborate with other IT team members on projects, upgrades, and process improvements.
• Ensure compliance with IT policies, procedures, and security standards.
•  Provide training and guidance to end-users on IT systems and software usage

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 2–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows and operating systems, Microsoft Office 365, and basic networking concepts.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• A proactive and team-oriented mindset.

 Skill Requirement:

• Basic understanding of networks, servers, operating systems, and common enterprise software.
• Proficiency in troubleshooting hardware, software, and connectivity issues.
• Strong communication, problem solving, and customer service skills.
• Familiarity with ERP systems and IT asset management is an advantage.