IT Helpdesk Officer at Jubaili Agrotec Limited

Responsibilities

• Support and tackle problems of end users calls relevant to network, internet connectivity, printers, Remote Desktop system, and other peripherals and applications, etc…
• Install, configure, maintain and troubleshoot Desktops, Laptops, and printers connected to the company network
• Updating inventory of computers, laptops, printers, and all equipment connected to the IT infrastructure.
• Maintain minimum inventory stationary level of printing papers, toners, computers and updated supplier status for users.
• Escalate IT issues to the IT Helpdesk specialist where necessary
• Regularly monitor alerts/logs generated from IT Equipment / Applications
• Perform regular backups and restore according to best practices as established in policies and procedures. Ensure data integrity
• Update Daily Morning Check List report to ensure the availability of services over network and the successful execution of scheduled jobs.
• Provide front-end support on Hand-Held machines to salesmen (configuration, installation, setup, training, etc….)
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Completing tasks and deliverables assigned by the IT Helpdesk Specialist or Branch supervisor

Requirements

• BS Degree in Computer Science, BS-IT or equivalent professional qualification.
• CCNA (Cisco Certified Network Associate) is a plus.