IT Administration Officer at OJ Wale Pillars Metal and Tech Limited

Job Summary

• We are seeking a highly motivated and skilled IT Administration Officer to join our dynamic team. In this role, you will be the cornerstone of our day-to-day IT operations, ensuring our technology infrastructure runs smoothly, securely, and efficiently.
• You will provide crucial technical support to our staff, manage our network and systems, and contribute to IT projects that drive our business forward.
• The ideal candidate is a proactive problem-solver with a strong hands-on technical background and excellent communication skills.

Responsibilities
Technical Support & Troubleshooting:

• Provide first and second-line technical support to end-users, resolving hardware, software, and network issues promptly and effectively.
• Install, configure, and maintain desktops, laptops, printers, phones, and other peripheral equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies (Active Directory, Microsoft 365 Admin).
• Document and manage support requests using our ticketing system

System & Network Administration:

• Perform routine maintenance and monitoring of servers, network devices, and critical systems.
• Assist in the management of core services including Microsoft 365/Google Workspace, antivirus, backup, and disaster recovery solutions.
• Monitor system performance and troubleshoot issues to ensure high availability and security.
• Apply operating system updates, patches, and configuration changes.

Security & Compliance:

• Implement and uphold IT security policies, including antivirus, firewall, and email filtering management.
• Educate users on security best practices and help prevent security breaches.
• Assist with internal and external audit compliance activities related to IT.

Infrastructure & Procurement:

• Assist with the procurement of hardware and software, managing vendor relationships.
• Maintain accurate and up-to-date inventory of all IT equipment, software licenses, and assets.
• Help plan and execute IT projects, such as system upgrades and new technology deployments.

Documentation & Process Improvement:

• Create and maintain clear and detailed technical documentation, manuals, and IT policies.
• Identify opportunities for process improvement and automation to enhance IT service delivery.

Requirements

• Proven experience (typically 2-4 years) in an IT support or system administration role.
• Strong knowledge of Microsoft Windows OS (10/11) and Microsoft 365 administration.
• Hands-on experience with Active Directory, user account management, and group policies.
• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with troubleshooting hardware, software, and peripheral devices.
• Excellent problem-solving and analytical skills.

Preferred:

• Associates' or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Professional certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, ITIL Foundation).
• Experience with cloud platforms (Azure, AWS) and SaaS applications.
• Basic knowledge of cybersecurity principles and best practices.
• Experience with scripting (e.g., PowerShell) for automation.

Personal Attributes:

• Customer-Focused: A patient and empathetic approach to helping non-technical users.
• Proactive & Self-Motivated: Able to work independently and take initiative to identify and resolve issues before they become problems.
• Strong Communicator: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in simple terms.
• Team Player: Collaborative spirit with a willingness to share knowledge and support colleagues.
• Organized & Detail-Oriented: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Benefits

• Salary: N150,000 - N200,000 Monthly.
• A competitive salary and benefits package
• Opportunities for professional development and certification.
• Retirement and exit Bonus
• A supportive and collaborative work environment.