Network Operations Engineer at IpNX Nigeria Limited

• We’re looking for a Network Operations Engineer to join our Network Operations Control Center (NOCC) — the frontline team responsible for real-time monitoring, incident response, and remote fault resolution across our managed enterprise networks.
• If you thrive in a fast-paced NOC environment and enjoy solving complex network issues in real time, this role is for you.

What You’ll Do:

• Monitor NMS dashboards and acknowledge alerts within defined SLAs
• Log, categorize, and manage incident tickets accurately
• Perform remote troubleshooting to achieve high first-call resolution
• Execute Zero Touch Provisioning (ZTP) for new deployments
• Manage configuration backups and prevent configuration drift
• Monitor fibre links and escalate physical faults when required
• Coordinate with field teams (FOAS) for dispatch and resolution
• Maintain detailed shift handovers and technical documentation

 What We Expect You To Bring:

• 3–5 years’ experience in NOC, network operations, or technical support
• Strong understanding of TCP/IP, VLANs, DNS, DHCP, routing & switching
• Hands-on experience with monitoring tools (PRTG, Zabbix, LibreNMS, SolarWinds, etc.)
• CLI troubleshooting skills (ping, traceroute, diagnostics tools)
•  Experience in LAN/WAN and wireless troubleshooting
• Mandatory Certification (at least one):
• CCNA
• CompTIA Network+
• MikroTik MTCNA
• Desirable: CCNP, Fortinet NSE, ITIL v4, Security+, CWNA
• The Ideal candidates are analytical, detail-oriented, comfortable with shift work, and calm under pressure during major incidents.