International Student Recruitment & Conversions Customer Service Officer at Ruhe Global Resources (RGR)

Reports to: Regional Manager

Role Summary

• The International Student Recruitment & Conversions Officer is responsible for attracting, engaging, and converting prospective students into successful enrolments across RGR’s partner institutions globally.
• This is a target-driven role combining student recruitment, admissions support, conversion strategy, and business development. The post holder will manage the full student lifecycle—from enquiry to enrolment—while delivering an exceptional student experience and contributing to organisational growth.

Role Purpose

• Drive student enrolment and revenue growth
• Manage and optimise the recruitment-to-enrolment pipeline
• Provide expert guidance on international admissions and visa processes
• Enhance conversion rates through effective engagement strategies
• Strengthen partnerships and develop new recruitment channels
• Support students in preparing high-quality application documents.

Key Responsibilities
Student Recruitment & Conversion:

• Manage the full recruitment lifecycle from enquiry to enrolment
• Convert leads into applications and confirmed students
• Execute conversion strategies (calls, webinars, events, follow-ups)
• Achieve monthly enrolment, revenue, and performance targets
• Track and improve conversion rates using data insights.

Student Counselling & Admissions Support:

• Advise students on courses, universities, and study destinations
• Guide applicants through admissions, documentation, and visa processes
• Provide accurate information on entry requirements, scholarships, and deadlines
• Maintain consistent communication and support throughout the student journey.

Academic & Application Document Support:

• Support students in preparing CVs, personal statements, and supporting documents
• Guide development of research proposals where required
• Review and edit application documents to meet international standards
• Ensure applications are competitive and aligned with institutional requirements.

Admissions Processing & Compliance:

• Process and evaluate student applications accurately
• Verify authenticity of documents and qualifications
• Maintain up-to-date knowledge of admission criteria and visa regulations
• Ensure compliance with institutional and regulatory requirements.

Marketing, Sales & Business Development:

• Generate leads through outreach, partnerships, and campaigns
• Participate in recruitment events, school visits, and fairs
• Support digital marketing and social media engagement
• Build and maintain relationships with partner institutions and MOU partners
• Identify and develop new business opportunities.

Data Management & Reporting:

• Maintain accurate records in CRM and admissions systems
• Track KPIs including applications, conversions, and enrolments
• Analyse data to improve recruitment strategies
• Prepare reports for management and stakeholders.

Customer Service & Student Experience:

• Provide prompt and professional responses to enquiries
• Maintain high-quality student engagement and satisfaction
• Resolve issues efficiently and maintain detailed interaction records
• Ensure a seamless and positive applicant experience

Core Working Relationships:

• Managing Director & Regional Manager
• Recruitment & Conversion Teams
• Marketing & Business Development Teams
• Customer Service & Operations Teams
• Partner Institutions & External Stakeholders.

Key Performance Indicators (KPIs)

• Number of student enrolments and conversions.
• Revenue generation and target achievement.
• personal Lead generation and pipeline growth.
• Application processing accuracy and turnaround time.
• Student satisfaction and service quality metrics.

Requirements

• OND, HND or Bachelor’s degree or MSC
• Relevant certifications in admissions or international education (advantage).
• Minimum of 2 years in recruitment, admissions, sales, marketing, or customer service
• Experience in a target-driven environment (essential)
• International education experience (desirable)

Skills & Competencies:

• Strong sales, conversion, and negotiation skills
• Excellent communication and presentation skills
• Strong organisational and multitasking ability
• CRM and data management proficiency
• Customer service and relationship management expertise
• Ability to work under pressure and meet deadlines
• Personal Attributes
• Target-driven, proactive, and self-motivated
• Detail-oriented with strong problem-solving skills
• Culturally aware and adaptable
• Strong team player with ability to work independently
• Passion for international education.

Benefits

• Competitive salary with performance-based incentives
• Career development and training opportunities
• Collaborative and growth-focused work environment
• Salary
• ₦120,000 – ₦200,000 (Probation: 3–6 months)
• ₦150,000 – 300,000 (Post-probation, performance-based)