Jobs at Ruhe Global Resources (RGR)

Reports To: Managing Director

Job Summary

• The Business Operations & Performance Manager is responsible for providing strategic and operational leadership to ensure the efficient management, continuous improvement and effective performance of Ruhe Global Resources (RGR).
• Working closely with the Managing Director, the post holder will oversee business operations, student recruitment operations, admissions, conversion, administration, finance, accounting, human resources coordination, customer service and facilities management, ensuring that all departments operate effectively, consistently and in line with the Company's strategic objectives.
• The role is responsible for ensuring that staff consistently perform their duties to the required standards through effective daily monitoring, performance management, accountability frameworks and continuous improvement initiatives.
• The Business Operations & Performance Manager will actively monitor day-to-day business activities, staff productivity, customer service delivery and operational processes to ensure employees complete assigned responsibilities, follow approved procedures and achieve agreed performance expectations.
• The post holder will identify operational gaps, address performance challenges and implement improvement actions that increase staff productivity, efficiency, accountability and overall organisational performance.
• A key responsibility of the role is to strengthen and optimise RGR's student recruitment and conversion pipeline, ensuring Recruitment Officers, Student Counsellors, Conversion Officers, Customer Service Officers and Managers effectively manage their responsibilities, achieve agreed recruitment, conversion, registration and revenue targets and deliver an excellent customer experience.
• The role will develop, implement and monitor operational systems, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), Key Performance Indicators (KPIs), performance dashboards and quality assurance frameworks to improve organisational performance, customer satisfaction and operational efficiency.

Job Purpose

• To work in partnership with the Managing Director to evaluate, analyse, design, implement and continuously improve the operational systems, processes and performance frameworks required to support the growth and success of Ruhe Global Resources.
• The Business Operations & Performance Manager will ensure:
  • Effective management of daily business operations.
  • Strong accountability across all departments.
  • Improved staff productivity and performance.
  • Consistent delivery of excellent customer service.
  • Effective management of the student recruitment and conversion pipeline.
  • Compliance with company policies, partner requirements and operational standards.
  • Continuous improvement of systems, processes and service delivery.

Core Working Relationships:
The post holder will work closely with:

• Managing Director
• Regional Managers
• Branch Managers
• Student Recruitment Managers
• Student Recruitment Officers
• Student Counsellors
• Conversion Manager
• Conversion Officers
• Customer Service Manager
• Customer Service Officers
• Marketing & Brand Marketing Manager
• Business Development Officers
• Human Resources Officer
• Finance & Accounts Team
• Teachers
• Events Manager
• Partner Institutions
• External Auditors
• Banks
• Solicitors
• Government Agencies
• Suppliers and Service Providers.

Key Responsibilities

Business Operations Management:

• Lead the day-to-day operational management of Ruhe Global Resources.
• Develop and implement operational strategies that improve efficiency, productivity and service delivery.
• Monitor organisational performance and recommend improvements.
• Ensure effective coordination between departments.
• Establish clear operational processes, reporting structures and accountability systems.
• Develop and monitor operational budgets.
• Improve organisational systems and workflows.
• Produce operational reports for senior management.
• Support implementation of the Company's strategic objectives.
• Identify operational risks and implement mitigation measures.
• Ensure departments operate effectively and meet agreed objectives.

Daily Operations Monitoring, Staff Accountability & Performance Improvement:

• Monitor daily business activities to ensure all employees complete their assigned responsibilities and deliverables.
• Ensure staff understand their roles, follow company procedures and meet performance expectations.
• Track staff productivity, attendance, workload management, task completion and operational performance.
• Review daily, weekly and monthly departmental activities to identify gaps, delays and improvement opportunities.
• Ensure managers actively monitor and manage their teams.
• Identify underperformance and implement corrective actions with relevant managers.
• Provide coaching, guidance and feedback to improve employee performance.
• Monitor compliance with operational procedures, reporting requirements and service standards.
• Ensure staff remain accountable for achieving agreed targets and responsibilities.
• Escalate persistent performance concerns to senior management where required.
• Promote a culture of ownership, professionalism, accountability and continuous improvement.

Student Recruitment Operations & Performance Management:

• Manage and continuously improve the end-to-end student recruitment and admissions pipeline.
• Ensure all enquiries receive timely follow-up and progress effectively through each stage of the recruitment journey.
• Monitor enquiry, application, offer, visa, registration and enrolment performance.
• Develop and implement recruitment and admissions SOPs.
• Develop and monitor SLAs across recruitment, admissions, conversion and customer service functions.
• Ensure Recruitment Officers, Student Counsellors, Conversion Officers and Customer Service teams comply with approved processes and service standards.
• Monitor staff productivity using agreed KPIs.
• Conduct weekly pipeline reviews and monthly operational performance meetings.
• Review CRM data to ensure enquiries and applications are accurately recorded and managed.
• Identify bottlenecks affecting conversion performance and implement corrective actions.
• Ensure recruitment, registration, conversion and revenue targets are achieved.
• Monitor compliance with partner institution admission requirements and visa procedures.
• Produce weekly and monthly recruitment performance reports.
• Drive continuous improvement across recruitment and admissions operations.

Performance Management & Quality Assurance:

• Develop and implement organisational KPIs.
• Establish departmental performance scorecards.
• Monitor individual and departmental performance.
• Develop daily, weekly and monthly performance monitoring processes.
• Conduct regular performance review meetings.
• Ensure managers complete staff performance reviews.
• Develop Performance Improvement Plans where required.
• Monitor attendance, productivity and service quality.
• Ensure agreed improvement actions are completed within required timelines.
• Promote a culture of accountability and continuous improvement.
• Ensure departmental objectives align with organisational goals.

Customer Service & Experience Management:

• Ensure customers receive professional, timely and effective support.
• Monitor customer service standards and response times.
• Review customer feedback and identify improvement opportunities.
• Monitor complaints and service recovery processes.
• Ensure customer issues are resolved effectively and within agreed timelines.
• Improve customer satisfaction through better processes and staff performance.
• Promote a customer-focused culture across the organisation.

Human Resources Management:

• Oversee recruitment, onboarding and induction processes.
• Support implementation of HR policies and procedures.
• Coordinate staff training and development.
• Support employee relations processes.
• Monitor attendance, leave and staff welfare.
• Coordinate performance management processes.
• Ensure accurate HR records are maintained.
• Support compliance with employment legislation.

Finance & Accounting Oversight:

• Oversee day-to-day financial and accounting operations.
• Monitor budgets and expenditure.
• Review management accounts and financial reports.
• Ensure payroll information is accurate.
• Monitor cash flow and financial performance.
• Strengthen internal financial controls.
• Coordinate external audits.
• Ensure compliance with financial reporting requirements.
• Support annual budgeting and financial planning.

Administration & Office Management:

• Oversee office administration.
• Manage procurement and supplier relationships.
• Coordinate travel and logistics.
• Maintain company records and documentation.
• Ensure office resources are effectively managed.
• Develop administrative policies and procedures.
• Supervise administrative staff.
• Ensure efficient daily office operations.

Facilities Management:

• Oversee maintenance of company facilities.
• Manage office equipment and assets.
• Coordinate cleaning, security and maintenance services.
• Ensure compliance with health and safety requirements.
• Monitor facilities budgets.
• Support office improvement and expansion projects.

Business Development & Marketing Support:

• Support implementation of marketing and recruitment strategies.
• Monitor market intelligence and competitor activities.
• Support institutional partnership development.
• Attend recruitment events, exhibitions and partner meetings where required.
• Support initiatives that increase student recruitment and revenue.

Compliance, Governance & Risk Management:

• Ensure compliance with company policies and procedures.
• Monitor adherence to SOPs and SLAs.
• Ensure compliance with partner institution requirements.
• Conduct operational compliance reviews.
• Identify operational risks and develop corrective action plans.
• Maintain accurate organisational records.
• Promote ethical standards and good corporate governance.

Leadership & People Management:

• Lead, coach and develop managers and operational teams.
• Build a high-performing and accountable culture.
• Encourage innovation and continuous improvement.
• Delegate responsibilities effectively.
• Support change management initiatives.
• Promote staff engagement and professional development.

Key Performance Indicators (KPIs)
Performance will be assessed against:

• Business Operations
• Operational efficiency improvements.
• Successful implementation of SOPs and SLAs.
• Delivery of strategic operational objectives.
• Reduction in operational bottlenecks.
• Improvement in workflow efficiency.
• Staff Performance & Accountability
• Daily operational monitoring effectiveness.
• Staff productivity improvement.
• Task completion rates.
• Achievement of individual and departmental KPIs.
• Reduction in missed responsibilities and delays.
• Compliance with company procedures.
• Successful implementation of performance improvement actions.
• Student Recruitment Operations
• Enquiry response times.
• Enquiry-to-application conversion.
• Application-to-offer conversion.
• Offer acceptance rate.
• Registration and enrolment performance.
• Revenue targets achieved.
• CRM compliance.
• Staff productivity.
• Student satisfaction.
• Customer Experience
• Customer satisfaction levels.
• Complaint resolution performance.
• Service response times.
• Quality of customer communication.
• SLA compliance.
• Human Resources
• Staff retention.
• Performance appraisal completion.
• Training completion.
• Recruitment turnaround time.
• Employee engagement.
• Finance
• Budget performance.
• Payroll accuracy.
• Financial reporting.
• Cost management.
• Audit outcomes.
• Compliance
• Policy compliance.
• Partner requirement compliance.
• Internal audit outcomes.
• Risk management effectiveness.

Requirements
Essential:

• Bachelor's Degree in Business Administration, Human Resources, Accounting, Finance, Management or related discipline.
• Minimum five years' management experience in business operations, administration, student recruitment, performance management or related operational leadership role.
• Experience managing multidisciplinary teams.
• Experience implementing KPIs, SOPs and performance frameworks.
• Experience improving operational processes.
• Strong knowledge of CRM systems and performance reporting.
• Excellent leadership and people management skills.

Desirable:

• MBA or relevant postgraduate qualification.
• Professional qualifications such as CIPM, ICAN, ACCA, ACA, CMI or PMP.
• Experience within international education.
• Knowledge of international admissions, visa processes and student recruitment.

Experience working within a target-driven organisation.

Essential Skills & Competencies:

• Business Operations Management
• Performance Management
• Staff Monitoring and Accountability
• Student Recruitment Operations
• Leadership and Team Management
• Human Resource Management
• Financial Management
• Budget Management
• Policy Development
• SOP & SLA Development
• Process Improvement
• Customer Service Excellence
• Strategic Planning
• Risk Management
• Data Analysis and Reporting
• Communication and Influencing Skills
• Problem Solving
• Decision Making
• Organisation and Time Management
• Professionalism, Integrity and Confidentiality.

Personal Attributes:
The successful candidate will demonstrate:

• Integrity
• Accountability
• Strong leadership ability
• Professionalism
• Commercial awareness
• Customer focus
• Emotional intelligence
• Adaptability
• Initiative
• Resilience
• Innovation
• Commitment to continuous improvement.

go to method of application »

About the Programme

• Ruhe Global Resources (RGR) invites ambitious, motivated and talented graduates to apply for our Graduate Trainee Programme.
• This programme is designed for recent graduates and NYSC Corps Members (serving or recently completed) who are eager to develop practical business, operations, administration, leadership and customer service skills within a dynamic international education organisation.
• The programme provides structured learning, hands-on experience, mentoring and rotational assignments across various business functions, preparing participants for successful careers within the organisation.
• Graduate Trainees will work closely with experienced managers, receive professional coaching and contribute to projects that support business growth, operational excellence and customer satisfaction.

Job Summary

• As a Graduate Trainee, you will gain practical experience across different departments while developing the professional, technical and leadership skills required for a successful career.
• You will participate in structured training programmes, assist with day-to-day business operations, support community engagement initiatives and contribute to projects that improve operational efficiency, customer satisfaction and organisational performance.
• The programme offers exposure to business operations, administration, student recruitment, customer service, marketing, finance, human resources and project management.

Key Responsibilities
The Graduate Trainee will:

• Participate in a structured graduate development programme.
• Receive practical training across multiple business functions.
• Assist in improving operational processes and service delivery.
• Support daily administrative and operational activities.
• Collaborate with different departments on organisational projects.
• Collect, analyse and report operational and performance data.
• Support managers with planning, coordination and project implementation.
• Attend professional development workshops, seminars and training sessions.
• Prepare reports, presentations and documentation as required.
• Participate in meetings and contribute ideas for continuous improvement.
• Build effective working relationships with colleagues, customers and stakeholders.
• Demonstrate professionalism, accountability and a willingness to learn.

Areas of Exposure:
Graduate Trainees may be assigned to one or more of the following areas:

Business Operations:

• Support daily business operations.
• Assist with workflow improvement initiatives.
• Monitor operational performance.
• Support implementation of company procedures.

Administration:

• Provide administrative support across departments.
• Manage documentation and records.
• Prepare reports and correspondence.
• Maintain accurate business records.

Student Recruitment & Customer Service:

• Support student recruitment campaigns.
• Assist prospective students with enquiries.
• Maintain accurate CRM records.
• Provide excellent customer service.
• Follow up on customer enquiries and applications.

Marketing & Business Development:

• Support digital and offline marketing activities.
• Participate in recruitment campaigns and promotional events.
• Assist with market research and competitor analysis.
• Support partnership development activities.

Community Engagement:

• Participate in educational outreach programmes.
• Support community development initiatives.
• Assist in organising workshops, seminars and awareness campaigns.
• Represent the organisation during community engagement activities.

Teaching & Mentorship:
Where applicable, trainees may:

• Assist with teaching support activities.
• Support language training programmes.
• Mentor students and programme participants.
• Assist trainers during workshops and classroom sessions.
• Project Management
• Assist in planning and implementing organisational projects.
• Monitor project progress.
• Prepare project updates and reports.
• Support successful project delivery.
• Training & Capacity Building
• Participate in internal training programmes.
• Support delivery of training sessions.
• Assist with staff development initiatives.
• Promote organisational products and services.
• Reporting & Continuous Improvement
• Document activities and project outcomes.
• Provide recommendations for process improvement.
• Prepare performance reports.
• Support quality improvement initiatives.

Learning Outcomes:
During the programme, Graduate Trainees will develop practical skills in:

• Business Operations
• Administration
• Customer Service
• Student Recruitment
• Marketing
• Human Resources
• Project Management
• Leadership
• Communication
• Problem Solving
• Data Analysis
• Business Reporting
• Team Collaboration
• Time Management
• Professional Ethics.

Requirements
Applicants should possess:

• A Bachelor's Degree in Business Administration, Management or a related discipline.
• Completion of NYSC or currently serving.
• Recent graduates are encouraged to apply.

Skills & Competencies:
Successful candidates should demonstrate:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Good interpersonal and relationship-building abilities.
• Strong organisational and time management skills.
• Willingness to learn and adapt.
• Positive attitude and professional conduct.
• Ability to work independently and as part of a team.
• Good customer service skills.
• Attention to detail.
• Basic project coordination skills.
• Computer literacy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Knowledge of Microsoft 365 and Google Workspace is an advantage.
• Basic data analysis skills are desirable.

Personal Attributes:
The successful candidate should demonstrate:

• Integrity
• Professionalism
• Initiative
• Accountability
• Adaptability
• Teamwork
• Leadership Potential
• Creativity
• Positive Attitude
• Customer Focus
• Emotional Intelligence
• Resilience
• Commitment to Continuous Learning.

​Benefits
Successful candidates will receive:

• Competitive salary of ₦70,000-100,000 per month depending on experience and skill.
• Performance-based incentives.
• Structured graduate development programme.
• Comprehensive training and mentoring.
• Hands-on experience across multiple business functions.
• Exposure to senior management.
• Career development and progression opportunities.
• Professional coaching and leadership development.
• Supportive, collaborative and inclusive working environment.
• Career Progression
• Graduate Trainees who successfully complete the programme and demonstrate outstanding performance may be considered for permanent positions within Ruhe Global Resources, subject to organisational requirements and performance.

go to method of application »

Reports to: Regional Manager

Role Summary

• The International Student Recruitment & Conversions Officer is responsible for attracting, engaging, and converting prospective students into successful enrolments across RGR’s partner institutions globally.
• This is a target-driven role combining student recruitment, admissions support, conversion strategy, and business development. The post holder will manage the full student lifecycle—from enquiry to enrolment—while delivering an exceptional student experience and contributing to organisational growth.

Role Purpose

• Drive student enrolment and revenue growth
• Manage and optimise the recruitment-to-enrolment pipeline
• Provide expert guidance on international admissions and visa processes
• Enhance conversion rates through effective engagement strategies
• Strengthen partnerships and develop new recruitment channels
• Support students in preparing high-quality application documents.

Key Responsibilities
Student Recruitment & Conversion:

• Manage the full recruitment lifecycle from enquiry to enrolment
• Convert leads into applications and confirmed students
• Execute conversion strategies (calls, webinars, events, follow-ups)
• Achieve monthly enrolment, revenue, and performance targets
• Track and improve conversion rates using data insights.

Student Counselling & Admissions Support:

• Advise students on courses, universities, and study destinations
• Guide applicants through admissions, documentation, and visa processes
• Provide accurate information on entry requirements, scholarships, and deadlines
• Maintain consistent communication and support throughout the student journey.

Academic & Application Document Support:

• Support students in preparing CVs, personal statements, and supporting documents
• Guide development of research proposals where required
• Review and edit application documents to meet international standards
• Ensure applications are competitive and aligned with institutional requirements.

Admissions Processing & Compliance:

• Process and evaluate student applications accurately
• Verify authenticity of documents and qualifications
• Maintain up-to-date knowledge of admission criteria and visa regulations
• Ensure compliance with institutional and regulatory requirements.

Marketing, Sales & Business Development:

• Generate leads through outreach, partnerships, and campaigns
• Participate in recruitment events, school visits, and fairs
• Support digital marketing and social media engagement
• Build and maintain relationships with partner institutions and MOU partners
• Identify and develop new business opportunities.

Data Management & Reporting:

• Maintain accurate records in CRM and admissions systems
• Track KPIs including applications, conversions, and enrolments
• Analyse data to improve recruitment strategies
• Prepare reports for management and stakeholders.

Customer Service & Student Experience:

• Provide prompt and professional responses to enquiries
• Maintain high-quality student engagement and satisfaction
• Resolve issues efficiently and maintain detailed interaction records
• Ensure a seamless and positive applicant experience

Core Working Relationships:

• Managing Director & Regional Manager
• Recruitment & Conversion Teams
• Marketing & Business Development Teams
• Customer Service & Operations Teams
• Partner Institutions & External Stakeholders.

Key Performance Indicators (KPIs)

• Number of student enrolments and conversions.
• Revenue generation and target achievement.
• personal Lead generation and pipeline growth.
• Application processing accuracy and turnaround time.
• Student satisfaction and service quality metrics.

Requirements

• OND, HND or Bachelor’s degree or MSC
• Relevant certifications in admissions or international education (advantage).
• Minimum of 2 years in recruitment, admissions, sales, marketing, or customer service
• Experience in a target-driven environment (essential)
• International education experience (desirable)

Skills & Competencies:

• Strong sales, conversion, and negotiation skills
• Excellent communication and presentation skills
• Strong organisational and multitasking ability
• CRM and data management proficiency
• Customer service and relationship management expertise
• Ability to work under pressure and meet deadlines
• Personal Attributes
• Target-driven, proactive, and self-motivated
• Detail-oriented with strong problem-solving skills
• Culturally aware and adaptable
• Strong team player with ability to work independently
• Passion for international education.

Benefits

• Competitive salary with performance-based incentives
• Career development and training opportunities
• Collaborative and growth-focused work environment
• Salary
• ₦120,000 – ₦200,000 (Probation: 3–6 months)
• ₦150,000 – 300,000 (Post-probation, performance-based)