Product Coordinator at FiberOne Broadband

Job Description

• Project & Program Delivery: Accountable for the successful, on-time, and on-budget delivery of all high-impact CX initiatives and strategic technical programs.
• CX Strategy & Alignment: Responsible for ensuring all CX-related projects and programs are strategically aligned with organizational goals, using data-driven prioritization and program roadmaps.
• Governance & Methodology: Accountable for implementing and upholding robust PMO governance and project management frameworks to improve delivery efficiency and maintain quality standards across all projects.
• Operational Efficiency: Responsible for driving operational efficiency and business process improvement by leading cross-organizational initiatives and optimizing resource allocation.
• Product Lifecycle Management: Accountable for the end-to-end management of critical user journeys and product releases, from requirement elicitation and sprint planning to successful deployment.
• Stakeholder Collaboration: Responsible for fostering and maintaining strong internal and external relationships to ensure alignment, collaboration, and clear communication throughout all project phases.
• Team Leadership & Development: Accountable for managing and mentoring high-performance project teams, implementing value improvement programs, and ensuring the delivery of value assurance initiatives.
• Risk & Value Management: Responsible for identifying and mitigating project risks and ensuring that every project delivers its intended value to both the business and the customer.