Information Technology Application Manager at IpNX Nigeria Limited

What You’ll Do:

• Provide 1st-level support, resolving issues swiftly in line with defined OLAs.
• Manage and monitor service desk tickets, ensuring timely escalation and resolution.
• Coordinate the setup of new staff with HR, Admin, and SCM for seamless onboarding.
• Install, administer, and maintain LAN, routers, firewalls, and Asterisk-based PBX systems.
• Deploy and evaluate end-user productivity tools to enhance workplace efficiency.
• Ensure enterprise endpoint security for desktops, laptops, and mobile devices.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, Communications, or a related field.
• 1-2 years of experience in a technical helpdesk role, supporting Windows 7/8/10, Microsoft Office (or open-source alternatives), and business applications.
• Strong knowledge of TCP/IP, SMTP, SNMP, VPNs, and Asterisk-based PBX systems.
• Proven ability to deliver superior customer service and work effectively in a team.
• Excellent problem-solving, communication, and organizational skills.
• Experience supporting hardware (desktops, laptops, printers, mobile devices) and software remotely and in-person.