Job Openings at IpNX Nigeria Limited

What You’ll Do:

• Provide 1st-level support, resolving issues swiftly in line with defined OLAs.
• Manage and monitor service desk tickets, ensuring timely escalation and resolution.
• Coordinate the setup of new staff with HR, Admin, and SCM for seamless onboarding.
• Install, administer, and maintain LAN, routers, firewalls, and Asterisk-based PBX systems.
• Deploy and evaluate end-user productivity tools to enhance workplace efficiency.
• Ensure enterprise endpoint security for desktops, laptops, and mobile devices.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, Communications, or a related field.
• 1-2 years of experience in a technical helpdesk role, supporting Windows 7/8/10, Microsoft Office (or open-source alternatives), and business applications.
• Strong knowledge of TCP/IP, SMTP, SNMP, VPNs, and Asterisk-based PBX systems.
• Proven ability to deliver superior customer service and work effectively in a team.
• Excellent problem-solving, communication, and organizational skills.
• Experience supporting hardware (desktops, laptops, printers, mobile devices) and software remotely and in-person.

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Role Purpose

• The Data Centre Power Systems Technician is responsible for the operations, maintenance, and repair of all electrical power systems across ipNX’s Data Centres and Points of Presence (POP). This role ensures uninterrupted power availability and quality, enabling reliable service delivery and operational efficiency for co-location and IT infrastructure.

Key Responsibilities

• Operate and maintain various electrical power systems including UPS, generators, switchgear, rectifiers, inverters, transformers, AVR, ATS units, and PDU/PMM units.
• Execute preventive maintenance schedules and perform corrective actions to resolve faults, either directly or in coordination with vendors.
• Continuously monitor power system operations across Data Centres and POPs, responding promptly to abnormalities.
• Track and document operational characteristics and incidents for audit and SLA compliance purposes.
• Support colocation service efficiency by following established change and incident management processes in line with ITIL standards.

Key Performance Indicators (KPIs)

• Preventive maintenance tasks completed on schedule and accurately documented
• Minimal downtime of power infrastructure across all facilities
• SLA compliance in reporting and incident resolution
• Timely detection and resolution of power system anomalies
• High accuracy and completeness of audit documentation

Required Qualifications & Skills

• HND in Electrical/Electronic Engineering or a related discipline
• Relevant certifications or training in electrical power systems installation, maintenance, or repair
• Solid knowledge of equipment installation, mechanical repairs, safety standards, and compliance protocols
• Skilled in troubleshooting, diagnostics, and fault analysis
• Comfortable working in low-temperature environments and lifting up to 20kg
• Proficiency in Microsoft Office and basic IT systems
• Strong communication and documentation skills
• Ability to maintain effective relationships with internal teams and third-party service providers

Work Experience

• Minimum of 3 years in a Data Centre operations environment or similar infrastructure-focused role
• Hands-on experience with troubleshooting and maintaining electrical power systems
• Experience with Portable Appliance Test (PAT) systems and maintenance planning
• Familiarity with Data Centre Infrastructure Management (DCIM) tools is an added advantage

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What You’ll Do:

• Analyze business processes to identify optimization, cost-saving, and revenue-enhancing opportunities.
• Elicit and align business requirements through interviews, workshops, and detailed documentation (SRS, SRD, user stories, mockups).
• Lead process discovery and re-engineering to design streamlined, measurable workflows.
• Implement automation using tools like n8n or Microsoft Power Automate to boost efficiency.
• Manage projects using Agile, Scrum, or Waterfall methodologies, tracking progress with tools like Jira or Zoho Project.
• Build strong stakeholder relationships, ensuring clear communication and alignment with IT solutions.
• Leverage data analytics to inform decisions and uncover impactful business trends.

What We’re Looking For:

• University degree in Computer Science, IT, Business Management, or related fields (minimum 2.2/Upper Credit).
• Professional certifications (ECBA, CCBA, CBPP) are a plus.
• Experience in requirements elicitation, business process modeling (BPMN, UML), and tools like Visio or Lucidchart.
• Familiarity with automation tools (n8n, Power Automate) and project management platforms (Jira, Zoho Project).
• Strong skills in communication, problem-solving, stakeholder management, and Agile/Scrum/Waterfall methodologies.

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Job description

• We seek a skilled Project Supervisor to oversee fibre infrastructure projects, ensuring quality, scope, and timely delivery.
• Responsibilities: Plan, execute & supervise GPON & P2P fiber projects
• Ensure compliance with scope, quality & deadlines
• Conduct on-site supervision & resolve installation challenges
• Oversee final integration, commissioning & reporting

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Job description

• We seek a skilled Project Supervisor to oversee fibre infrastructure projects, ensuring quality, scope, and timely delivery.
• Responsibilities: Plan, execute & supervise GPON & P2P fiber projects
• Ensure compliance with scope, quality & deadlines
• Conduct on-site supervision & resolve installation challenges
• Oversee final integration, commissioning & reporting

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Job description

• As the OSP Supervisor, you’ll be responsible for overseeing the maintenance and civil work activities of ipNX’s fiber optic outside plant (OSP) network. You’ll play a vital role in ensuring optimal network performance, driving fast service restoration, and maintaining solid relationships with corporate clients, retail customers, and local authorities.

Key Responsibilities:

• Lead the restoration of service faults:
• Corporate customers: within 3 hours
• Retail customers: within 12 hours
• Proactively plan and execute preventive maintenance on the fiber network
• Monitor and report FTTH network performance, ensuring MTTR improvement
• Supervise civil work projects and ensure adherence to quality standards
• Manage FOS customer activations within 3 days of signup
• Provide timely incident reports and weekly operations updates

What You Bring:

• A degree in Telecoms, Engineering, or Applied Sciences
• At least 2 years of telecom experience, especially in fiber network deployment
• Strong knowledge of FTTx/P2P fibre technologies, OTDR, LSPM, splicing, and VFL
• Ability to interpret fiber network designs and produce accurate documentation
• Working knowledge of MS Office, Microsoft Project, and GIS/AutoCAD/Visio tools
• Excellent communication, problem-solving, and interpersonal skills
• Familiarity with Right of Way (ROW) licensing and Nigerian civil work regulations

Preferred Traits:

• Customer-focused | Tech-savvy | Innovative | Resilient | Fast learner | Action-oriented

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Job description

• The Project Supervisor is responsible for leading the planning, execution, supervision, and successful delivery of fiber infrastructure projects—both GPON and P2P. The role involves daily site supervision, direct contractor engagement, stakeholder management, risk mitigation, and final service integration and testing to ensure timely, high-quality, and efficient service delivery in line with ipNX standards.

Key Responsibilities

• Take ownership of assigned projects, review project design packs, and align contractors with project objectives and timelines.
• Plan and supervise all project activities, ensuring timely civil works execution, compliance with quality standards, and adherence to safety regulations.
• Monitor and report daily progress, material movements, installation quality, and potential delays.
• Engage stakeholders including estate/facility managers and residents, proactively managing expectations and resolving issues.
• Conduct final integration and commissioning of service terminals (GPON/P2P) within acceptable signal loss limits.
• Submit all required project documentation—including kickoff, milestone, splice, and OTDR test reports—within 24 hours of task completion.

Key Deliverables

• Project design review and planning completed within 24 hours of assignment
• Kickoff meetings and work plans executed within 72 hours of project assignment
• Daily updates and accurate reporting throughout project duration
• Projects completed within SLA timelines and scope requirements
• Healthy stakeholder relationships maintained throughout deployment
• All reports (e.g. milestone, OTDR, splice) submitted accurately and on time

Required Qualifications & Skills

• Bachelor’s degree in Telecoms, Engineering, or Applied Sciences
• Certifications in Fibre Optics (CFOT/FOA) and HSE Grade III are added advantages
• Strong technical proficiency in OTDR, power meters, LSPM, and fiber termination
• Experience using AutoCAD, Visio/GIS, and Microsoft Excel/Google Sheets
• Excellent written and verbal communication skills
• Ability to lead field teams, solve complex problems, and meet tight deadlines
• Deep understanding of FTTH, P2P, and civil installation best practices
• Proven ability to maintain documentation and ensure compliance with HSE standards

Work Experience

• Minimum 2 years of hands-on experience supervising fiber optic projects
• Proven track record in MDU/MTU, metro, and long-distance fiber deployments
• Experience in fiber maintenance and service integration (GPON and P2P)

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Job description

• The OSP Planning and Design Technician plays a crucial role in the planning, design, and documentation of fiber optic network infrastructure. This role supports ipNX’s mission of delivering high-quality FTTH services by ensuring designs are accurate, scalable, and aligned with the organization’s strategic growth and quality goals.

Key Responsibilities

• Conduct site surveys for planning new FTTH (Fiber to the Home) deployments.
• Prepare low-level and high-level design documents for ODN (Optical Distribution Network) including duct and cabling layouts.
• Estimate project costs and prepare comprehensive Bill of Materials (BoM).
• Design civil and fiber infrastructure for Central Offices and prepare fiber cabling and splice plans.
• Participate in project planning meetings, joint site walk-throughs, and collaborate with roll-out teams and vendors.
• Review as-built drawings and ensure conformity to initial design plans.

Expected Outcomes

• High accuracy in planning and design submissions with minimal revisions required.
• Site surveys completed on schedule with minimal need for revisits.
• Accurate fiber splice plans and BoMs within specified tolerance limits.
• Timely delivery of high-level project descriptions and design packages.

Required Qualifications and Skills

• HND or equivalent in Electrical/Electronics Engineering, Computer Engineering, Computer Science, or related fields (field experience may compensate for other academic backgrounds).
• Proficiency in CAD tools (AutoCAD, Visio) and Microsoft Office.
• Strong understanding of FTTH infrastructure and OSP fiber deployment.
• Experience with fiber tools such as OTDR, optical power meters, and splicing equipment.
• Excellent communication, problem-solving, and documentation skills.
• Ability to work independently and collaboratively with cross-functional teams.

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Job description

• We are seeking a motivated and target-driven Telesales Representative to join our Retail Sales team. The ideal candidate will be responsible for generating leads, managing sales calls, closing deals, and maintaining excellent client relationships. This role requires strong communication skills, persistence, and a keen understanding of the sales process in a fast-paced environment.

Core Responsibilities

• Generate and qualify leads through outbound cold calls
• Track, manage, and follow up on leads effectively
• Conduct virtual product demonstrations and sales presentations
• Close sales in line with set monthly sales goals
• Produce daily and monthly sales activity reports
• Collaborate with Affiliate Sales teams for lead generation

Additional Responsibilities

• Handle sales transactions and respond to customer inquiries
• Provide both pre-sale and post-sale customer service
• Maintain and build strong client relationships
• Serve as the key contact for customer-facing business functions
• Perform other sales-related duties as assigned

Key Performance Indicators (KPIs)

• Sales target achievement
• Lead conversion rate
• Speed and quality of service
• Customer satisfaction and retention
• Reporting accuracy and timeliness

Requirements

Education: B.Sc, HND in Sales, Marketing, Sciences, or any related field
Experience: Minimum of 2 years’ experience in field or telesales
Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and persuasive skills
• Proficiency in Microsoft Office tools
• Good understanding of telecoms and ICT in the Nigerian market
• Ability to manage multiple tasks and perform under pressure
• Customer-focused, professional, and result-oriented