Human Resources Officer at International Energy Insurance Plc

Duties & Responsibilities

• Maintain accurate and up-to-date employee records and HR databases.
• Ensure timely preparation and issuance of HR documents (employment letters, confirmation letters, queries, memos, etc.).
• Support HR audits, NAICOM inspections, and regulatory documentation.
• Participate in HR strategy, change management, and culture transformation initiatives
• Prepare monthly HR reports including headcount, leave reports, disciplinary cases, and staffing data.
• Serve as the first point of contact for employee concerns, grievances, and conflict resolution.
• Provide support on employee welfare, engagement activities, and internal communication.
• Address employee concerns professionally and escalate unresolved issues appropriately.
• Promote a healthy, inclusive, and productive workplace culture.
• Ensure adherence to the company’s HR policies and regulatory requirements, including labour laws and NAICOM guidelines where applicable.
• Assist in periodic review and update of HR policies and procedures.
• Ensure compliance with regulatory requirements, including NAICOM staff-related reporting where relevant.
• Manage timely renewal and documentation of contracts for contract/temporary staff.
• Coordinate orientation and onboarding for newly hired employees.
• Maintain proper employee documentation and personnel files.
• Support smooth offboarding processes including exit interviews and clearance.
• Provide monthly HR input for payroll processing (new hires, exits, deductions, leave, allowances, etc.).
• Support administration of employee benefits such as HMO, pensions, staff medicals, and other allowances.
• Support the implementation of performance management systems and appraisal cycles.
• Follow up with line managers on goal setting, performance reviews, and performance improvement plans.
• Assist in identifying skill gaps and coordinating training programs.
• Document and track employee training, certifications, and post-training evaluations.
• Support end-to-end recruitment processes including job posting, shortlisting, interviewing, and selection.
• Prepare and update job descriptions in collaboration with line managers.
• Conduct background checks, reference checks, and coordinate pre-employment documentation.

Requirements

• Bachelor’s degree in human resources, Business Administration, Industrial Relations, Psychology, or a related field.
• HR certification (CIPM, SHRM, CIPD) is an added advantage.
• 3–5 years HR generalist experience, preferably in insurance or financial services.
• Proven experience managing recruitment, performance management, HR operations, and employee relations.

Skills & Abilities:

• Strong knowledge of HR policies and labor laws.
• Excellent communication and report-writing skills.
• Strong organizational and multitasking abilities.
• Recruitment and HR administration proficiency.
• Proficiency in HRIS/ERP and Microsoft Office.
• Ability to maintain confidentiality and professionalism.
• Familiarity with regulatory bodies and compliance standards in the insurance sector.
• Strong analytical and problem-solving skills.
• Excellent communication and report-writing abilities.
• Detail-oriented with a proactive approach.
• Ability to work independently and collaborate with cross-functional teams.