Trending Jobs at International Energy Insurance Plc

Duties and Responsibilities

• Ensure logging and follow-through to resolution of all incidents and service requests on the IT ServiceDesk solution
• Generate scheduled and on-demand reports on IT service levels delivery
• Follow up on all logged incidents and service requests to resolution
• Ensure optimal utilization of the IT Service Management tools
• OS Support - Windows, MacBook, Windows Server 2012 R2, 2016, CentOS
• Provide support of Microsoft products such as Office (various versions)
• Troubleshoot, diagnose, and resolve technical hardware, software and/or network issues
• Be responsible for maintaining the web/video conferencing and collaboration applications; Zoom, Microsoft Teams
• End user and product support for printers and photocopiers
• Provision of onsite and/or remote troubleshooting and support to end-users
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Escalate unresolved problems to a higher level of support
• Record events and problems and their resolution in logs
• Provide one on one training when requested
• Manage the IT recycle program for the organization
• Be the first point of contact for staff on collection of new hardware and replacement of Hardware.
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Ensure the IT Assets inventory is kept up to date

Educational Qualification & Trainning

• A Bachelor’s Degree in information technology, computer science, or related field.
• Minimum of 2-4 years’ Work experience.

Skills and Abilities:

• First line software maintenance and support (Email and Collaboration Platform, Network Infrastructure and other IT Hardware and Peripherals)
• Possessing specialist knowledge of operating systems, devices, applications and software
• Possessing knowledge of IT service management processes

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Duties & Responsibilities

• Maintain accurate and up-to-date employee records and HR databases.
• Ensure timely preparation and issuance of HR documents (employment letters, confirmation letters, queries, memos, etc.).
• Support HR audits, NAICOM inspections, and regulatory documentation.
• Participate in HR strategy, change management, and culture transformation initiatives
• Prepare monthly HR reports including headcount, leave reports, disciplinary cases, and staffing data.
• Serve as the first point of contact for employee concerns, grievances, and conflict resolution.
• Provide support on employee welfare, engagement activities, and internal communication.
• Address employee concerns professionally and escalate unresolved issues appropriately.
• Promote a healthy, inclusive, and productive workplace culture.
• Ensure adherence to the company’s HR policies and regulatory requirements, including labour laws and NAICOM guidelines where applicable.
• Assist in periodic review and update of HR policies and procedures.
• Ensure compliance with regulatory requirements, including NAICOM staff-related reporting where relevant.
• Manage timely renewal and documentation of contracts for contract/temporary staff.
• Coordinate orientation and onboarding for newly hired employees.
• Maintain proper employee documentation and personnel files.
• Support smooth offboarding processes including exit interviews and clearance.
• Provide monthly HR input for payroll processing (new hires, exits, deductions, leave, allowances, etc.).
• Support administration of employee benefits such as HMO, pensions, staff medicals, and other allowances.
• Support the implementation of performance management systems and appraisal cycles.
• Follow up with line managers on goal setting, performance reviews, and performance improvement plans.
• Assist in identifying skill gaps and coordinating training programs.
• Document and track employee training, certifications, and post-training evaluations.
• Support end-to-end recruitment processes including job posting, shortlisting, interviewing, and selection.
• Prepare and update job descriptions in collaboration with line managers.
• Conduct background checks, reference checks, and coordinate pre-employment documentation.

Requirements

• Bachelor’s degree in human resources, Business Administration, Industrial Relations, Psychology, or a related field.
• HR certification (CIPM, SHRM, CIPD) is an added advantage.
• 3–5 years HR generalist experience, preferably in insurance or financial services.
• Proven experience managing recruitment, performance management, HR operations, and employee relations.

Skills & Abilities:

• Strong knowledge of HR policies and labor laws.
• Excellent communication and report-writing skills.
• Strong organizational and multitasking abilities.
• Recruitment and HR administration proficiency.
• Proficiency in HRIS/ERP and Microsoft Office.
• Ability to maintain confidentiality and professionalism.
• Familiarity with regulatory bodies and compliance standards in the insurance sector.
• Strong analytical and problem-solving skills.
• Excellent communication and report-writing abilities.
• Detail-oriented with a proactive approach.
• Ability to work independently and collaborate with cross-functional teams.

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Responsibilities

• Develop, implement, and continuously enhance the company’s Enterprise Risk Management Framework in line with NAICOM risk-based supervision requirements and global risk management standards.
• Lead the formulation and periodic review of risk policies, risk appetite statements, limits, and control frameworks.
• Ensure strong governance and reporting to the Board Risk Committee and Executive Management.
• Oversee identification and evaluation of underwriting, market, credit, liquidity, operational, strategic, and compliance risks.
• Conduct regular risk assessments, scenario analysis, stress testing, and capital adequacy evaluations.
• Ensure early identification of emerging risks and recommend appropriate mitigation strategies.
• Implement and track risk mitigation plans in collaboration with functional units.
• Oversee the development of risk registers, Key Risk Indicators (KRI)s, and loss event tracking mechanisms.
• Drive compliance with NAICOM’s prudential guidelines, solvency frameworks, reinsurance requirements, and corporate governance codes.
• Prepare risk dashboards, reports, and insights for Management, Board Committees, and regulators.
• Support NAICOM examinations, compliance reviews, actuarial exercises, and external audits.
• Monitor compliance with IFRS 17 disclosures and their risk implications.
• Lead the Business Continuity Management (BCM) program and disaster recovery frameworks.
• Conduct periodic drills to ensure organizational resilience and regulatory alignment.
• Lead the development and periodic review of the company’s overall corporate strategy, 3–5 year corporate plan, and annual operating plan.
• Conduct environmental scanning, competitive analysis, market research, and performance forecasting.
• Translate strategic priorities into actionable initiatives, KPIs, milestones, and implementation plans.
• Monitor performance across business units and provide insights to improve profitability, market share, and operational efficiency.
• Support alignment between strategy, budgeting, and capital allocation.
• Track and report on strategic initiatives, financial performance, underwriting performance, and operational KPIs.
• Conduct variance analyses and recommend corrective actions to leadership.
• Champion organizational modernization, digital transformation, and process optimization initiatives.
• Lead strategic projects including business expansion, partnerships, new products, and operational restructuring.
• Identify new revenue opportunities and value-creation levers in line with industry trends.
• Lead, mentor, and develop the ERM & Strategy team to enhance capability, analytical depth, and execution effectiveness.
• Promote a risk-aware and performance-driven organizational culture.
• Collaborate with all business units to embed risk management and strategic alignment across the company.
• Liaise with regulators, reinsurers, brokers, auditors, and rating agencies on risk and strategic matters.

Requirements

• Bachelor’s Degree in Risk Management, Insurance, Economics, Actuarial Science, Risk Management, Finance, Business Administration, or a related field.
• Master’s Degree or professional qualification (ACII, FCII, MBA, or related strategy and risk credentials.) preferred.
• Minimum 8 years progressive experience in risk management, corporate strategy, actuarial, financial analysis, or related functions at least 4 years in a senior or managerial role.

Skills:

• Experience in the insurance or financial services industry is mandatory.
• Strong knowledge of NAICOM regulations, IFRS standards, solvency requirements, and risk-based supervision.
• Strong understanding of risk assessment methodologies, frameworks, and regulatory requirements.
• Strong analytical, quantitative, and modeling abilities.
• Solid knowledge of insurance underwriting, claims, reinsurance, investment, and financial performance metrics
• Ability to conduct scenario analysis, stress testing, and capital modeling.
• Strategic thinking, business acumen, high ethical standards and sound judgement
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership, coaching, and team-development capability.