Human Resources Officer at Creditstar Microinsurance Company Limited

SCOPE OF WORK 
The primary duties of the Human Resource Manager will include: 

• To manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
• To apply HR and business knowledge evidencing appropriate decision-making skills.
• To advise managers on the terms and conditions of employment and knowledge share best practice with them.
• To develop HR policy and procedures to drive performance and mitigate disputes.
• To implement learning and development policy.
• To provide first line advice on current and existing benefits for employees and managers.
• To administer payroll and payroll records and keep accounts appraised of any changes.
• To work with appropriate parties on reward strategy.
• To provide advice on recruitment and selection strategies.
• To support the recruitment process – this may include writing job descriptions and preparing interview questions and application forms etc.
• To carry out new starter inductions.
• To manage talent and succession planning.
• To drive alignment between HR strategy and business goals.
• To continuously monitor and review HR policies and processes and implement changes where necessary.
• To participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organization.
• To support change management processes
• Handling highly confidential information in an honest and trustworthy way.

DURATION AND NATURE OF ASSIGNMENT 
The appointment of the Human Resource Manager position will be for a probation period of 6-months and confirmation of role as permanent subject to performance during probation period. 
QUALIFICATIONS 

• A minimum of HND/ B.Sc. / BA in Business Administration, Social Studies or relevant field; further training will be a plus.
• Proven experience as HR officer, administrator or other HR position.
• Strong ethics and reliability.
• Professional certification in human resources from a recognized professional body (e.g., CIPD, HRCI, CIPM, SHRM)
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of NAICOM rules and regulations, labour laws and disciplinary procedures.
• Excellent business acumen and financial skills.
• Excellent verbal and written communication skills.
• Excellent active listening, negotiation and presentation skills.
• Excellent interpersonal, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems
• Ability to face the physical strain of walking around various facilities all day, while maintaining and managing all maintenance activities is required  
• Any Nigerian local language proficiency will be an advantage but not a mandatory requirement 
• Strong interpersonal and influencing leadership skills, with an ability to develop working relationship with a wide range of internal and external personnel 
• Excellent communication skills and ability to think and act strategically and analytically 

 JOB DESCRIPTION /ROLE 
Develop and implement our HR strategies and initiatives aligned with the overall business strategy of our organization.

• Bridge management and employee relations by addressing demands, grievances or other issues as they arise.
• Provide counselling on policies and procedures
• Manage the recruitment and selection process.
• Support our current and future business needs through the development, engagement, motivation, and preservation of the organization human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Handle all personnel transactions such as leave request, absenteeism confirmations, promotions, transfers.
• Administer benefits programs such health (HMO), pension plans, sick leave, leave of absence, and employee assistance programs.
• Impute, administer and distribute employee’s payroll.
• Coordinate performance appraisals and prepare reports at the conclusion of the appraisals and also ensure implementation of recommended actions
• Prepare training calendar and administer trainings as needed