Job Vacancies at Creditstar Microinsurance Company Limited

JOB DESCRIPTION/ROLES

• Generate financial analysis/reports and reporting to management as needed
• Compute taxes and prepare tax returns
• Perform month-end closings activities including expense accruals, prepayments, journal entries with supporting schedules/analysis.
• Analyse financial discrepancies and recommend effective resolutions
• Prepare monthly, quarterly and annual schedules, and internal and external reporting requirements.  
• Monitor expenditures, analyse revenues, and determine budget variances 
• Prepare payment schedules based on approved Claims and update schedules of approved outstanding claims.
• Perform timely statutory filing, e.g., VAT, PAYE, Pension Fund, NAICOM Renewals, etc. and other deductions. 
• Assist in budget preparation and expense management activities for assigned accounts
• Monitor and record financial transactions according to company policies and regulations
• Review and recommend changes to existing accounting procedures
• Coordinate with finance team to complete assigned accounting tasks within deadlines.
• Liaise with the external auditors, tax and statutory authorities on audit processes. 
• Assist on special projects as directed by Management.  
• Forecast monthly, quarterly and annual results
• Approve or reject budgets
• Conduct risk management
• Evaluate and decide on investments
• Supervise a team of Accountants
• Allocate resources and manage cash flows
• Conduct profit and cost analyses monthly
• Develop secure procedures to maintain confidential information
• Ensure all accounting activities and internal audits comply with financial regulations and NAICOM reporting standards
• Consult board members about funding options
• Handling highly confidential information in an honest and trustworthy way
• Perform other duties as may be assigned.
• To support change management processes 

DURATION AND NATURE OF ASSIGNMENT 
The appointment of the Head Finance/Accounts position will be for a probation period of 6-months and confirmation of role as permanent subject to performance during probation period.
QUALIFICATIONS 

• Five (5) years post qualification experience with HND / BSc in Accounting, Finance or any related discipline
• Master’s degree in finance or related disciplines will be an added advantage.
• Professional certifications from a recognized Accounting Body ICAN, ACCA, CIMA, CPA.
• Strong organizational skills, detail-oriented and sensitive to confidential information.
• Team oriented with strong management, attention to detail and excellent interpersonal skills
• Proven experience demonstrating mastery of computerized accounting systems, especially SAGE or other accounting software
• Proficiency in Microsoft office word, Excel & power point
• Must have a high degree of accuracy and efficiency.
• Understanding of NAICOM rules and regulations
• Hands-on experience with budgeting and risk management
• Excellent business acumen and financial skills.
• Excellent verbal and written communication skills.
• Excellent active listening, negotiation and presentation skills.
• Excellent interpersonal, and conflict resolution skills.
• Strong analytical and problem-solving skills.
• Excellent knowledge of data analysis and forecasting models
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Any Nigerian local language proficiency will be an advantage but not a mandatory requirement 

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SCOPE OF WORK 
The primary duties of the Technical Underwriter/Claims Officer will include: 
Maintain current and accurate data documentation of all new businesses underwritten.

• Allocate policy numbers to new business.
• Prepare policy document for every new business and pass to sectional head for review and approval.
• Prepare reinsurance advice on all new business and collate returns from branches to enable reinsurance unit.
• Processing of all claims request in a timely and efficient manner.
• Review of actuarial reports on claims and make appropriate recommendation to the Unit Head.
• Ensure proper and detailed investigation and research are carried out on reported claims cases.
• Prepare weekly reports to the Head of the unit.
• Ensure prompt treatment of credible claims.
• Comply with the company’s claims processes and policies.
• Ensure accurate documentation of all claims transactions and proper maintenance of claims documentation.
• Ensure strict compliance with the company’s claims processes and policies.
• Ensure accurate documentation of all claim transactions and proper maintenance of all claims documentation.
• Other duties as assigned by Unit Head from time to time.
• Make apportionment and placement of risk.
•  Raise cheque requisition to pay co-insurers.
• To carry out new starter inductions in the Claims Unit.
• To manage talent and succession planning of Claims department staff
• To participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organization.
• To support change management processes
• Handle highly confidential information in an honest and trustworthy way.

DURATION AND NATURE OF ASSIGNMENT 
The appointment of the Technical Underwriter/Claims Officer position will be for a probation period of 6-months and confirmation of role as permanent subject to performance during probation period. 

QUALIFICATIONS 

•  A HND or bachelor’s degree or any of the Humanities. 
• Minimum of 7 years post qualification experience of which at least 4 must have been in the Insurance Services Sector.
• Age Range: 25 – 35 years
• Professional qualifications and ffurther trainings would be an added advantage.
• Strong ethics and reliability.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Any Nigerian local language proficiency will be an advantage but not a mandatory requirement 
• Ability to develop working relationship with a wide range of internal and external personnel 

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SCOPE OF WORK

The primary duties of the Senior Marketing Manager will include:

• Work with Sales & Marketing partners to create solution messaging and positioning for the Insurance market.
• Continually evaluate and evolve differentiated messaging to align with market shifts and devise innovative ways to equip sales & marketing teams.
• Assess sales training requirements for new and existing offerings, partner with sales enablement to define appropriate curriculum, and secure necessary stakeholder support to implement effectively.
• Develop buyer personas and solution content for new and existing offerings.
• Partner with Demand Generation to review metrics and recommend ways to improve.
• Design targeted industry messages and content strategy for sponsored events and serve as Company evangelist.
• Build strong relationships across the companies functional and regional teams to drive awareness.
• Build and maintain relationships with segment leadership, to understand growth objectives, business priorities, market trends, broker/clients. Become the segment's go-to marketing communications expert.
• Create and build business buy-in for a clear and differentiated regional segment proposition with supporting messaging and tools, working with underwriting and sales teams to help them articulate customer benefits in an impactful way.
• Develop, deliver and win buy-in for a marketing and communications plan that aligns with business plans and growth priorities, and fits with the company's global brand guidelines and regional marketing communications strategy.
• Develop, implement and manage effective and measurable product marketing plans at a regional and country level for key propositions and products, including product launch support; sales and marketing literature; digital and content marketing; and thought leadership and media content.
• Collaborate with the wider network of regional marketing and communications functional experts, including in events, PR, digital marketing, brand, research and insight, broker marketing, internal communications and country experts. Provide them with the guidance, information and support they need to help you successfully deploy your campaigns and activities.

KEY PERFORMANCE INDICATORS

1. At least three Microinsurance products (life or non-life) developed and tested through piloting;
2. The development of Microinsurance products and sustainable distribution channels;
3. Consumer education programs focused on Microinsurance, 
4. A robust Microinsurance’s monitoring and reporting framework developed within CreditStar

DURATION AND  NATURE OF ASSIGNMENT

The appointment of the Senior Marketing Manager, Microinsurance and Insurance Brokerage Solutions will be for 6-months’ probation period and directly linked to CreditStar Microinsurance Company Lmited. Then subject to confirmation as a permanent position based on performance recommended by the Boards.
QUALIFICATIONS

The position is open to individuals with 5 to 10 years working experience in the general insurance industry, of which at least 2 years in Microinsurance, including the following qualifications:

• A minimum of BS/BA degree in Insurance, Sales and Marketing field or other related fields
• Innovative solution marketing professional with experience marketing in Insurance or Financial Services for Finance, Procurement, and Brokerage solutions.
• Passionate about industry trends and how newer technologies can transform the Insurance Sector.
• Lead iterative, data-driven discussions with peer experts to drive recommendations.
• Manage complex interdependencies across highly matrixed projects/teams.
• Have a comprehensive understanding of product functionality, an intimate understanding of buyer aspirations and pains, and familiarity with competitor products.
• Balance competing needs from multiple stakeholders. Moves forward positively amidst competing and shifting priorities.
• Strong written, oral communication, story-telling skills, and persuasively presenting to varied audiences and settings. Advanced PowerPoint skills
• Extensive experience of Microinsurance projects management from both demand and supply sides, as well as on technical policy and risk regulation levels; 
• Experience in Insurance law, particularly the interpretation of insurance contracts and legal disputes relating to contract wordings and reinsurance agreements
• Strong Management skills, including ability to provide strategic guidance, technical oversight, mentor staff, build strong teams, develop work plans and manage budgets and project expenditures; Proven leadership of an underwriting function within a regulated insurance company or division.
• Good multi-cultural and interpersonal skills with experience in networking with relevant partners at all levels, such as Government, donors, private sector, NGOs, local community-based organizations, associations, etc.; Ability to interact and manage strong relationships within and outside the company.
• Ability to provide guidance and strategic direction as part of a senior leadership team to deliver on the robust growth of the business.
• Experience in shaping the structure of the business to grow the breadth and depth of insured product portfolio. 
• Commercially astute. Ability to deliver commercial solutions rather than just applying underwriting rules.
• Proven written, analytical, presentation and reporting skills and demonstrated computer skills;
• Practical knowledge of Microinsurance, including feeding information to the actuary, process mapping for various steps including registration, KYC, premium collection, claims processing;
• Should have adequate experience in Pilot (Startup) testing, since this is going to be a crucial part of the project;
• Have adequate experience in developing new products (life or non-life), considering that the introduction of new products represents one of the sub-tasks;
• In addition to the supply side initiatives, he/she should have working knowledge of NAICOM and NICRB approach, which guides and regulate the industry;
• He/she should have vast experience in developing and implementing sales and marketing programs;
• Field work will have to be a major part of the role (which includes working with the insurers as well as the potential clients); 
• Ability to manage deadlines, set priorities and deliver cost effective solutions through balancing workload and the use of others.
• Ability to take people along through persuasion, negotiation and adding value.
• Excellent communication skill and ability to explain underwriting, claims and reinsurance complexities in business terms.
• Any Nigerian local language proficiency will be an advantage but not a mandatory requirement.
• Strong interpersonal and influencing leadership skills, with an ability to develop working relationship with a wide range of internal and external personnel.
• Excellent communication skills and ability to think and act strategically and analytically
• Good organizational skills with the ability to work well under pressure.
• Proficient with Microsoft Office products, including Excel, Word and Power Point.
• If this sounds like you and you have the experience and passion for Solution Marketing for Insurance, we would love to hear from you.

JOB DESCRIPTION /ROLE

• Carry out periodic ‘Marketing Intelligence’ activities with a view to staying abreast with competitive developments within the region and world. 
• Keep abreast of local developments and up-date strategic country profile, identify and help develop a pipeline of partnerships with local aggregators.
• Build and manage relationships with stakeholders such as representatives from the regulators (e.g., NAICOM and CIIN), financial industry associations, banks, MFIs, and insurers.
• Build understanding of the financial services and fintech environment, key players and regulations, organizations serving low-income women, and general characteristics of low-income customer segments.
• Develop, establish and implement underwriting, claims and reinsurance strategies, guidelines and procedures to achieve maximum long-term profit and growth.
• Meet monthly sales target in all areas
• Prepare reports to management on the success of your business endeavors and call plans on a weekly/monthly/quarterly basis
• Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
• Contact potential clients and create rapport by networking, cold calling, using referrals etc
• Up-sell to current clients
• Act as a part of the executive leadership team that drives the success of the company.
• Contribute to the strategic direction of the company’s general insurance plans.
• Mentor team of experience underwriters, claim handlers and reinsurance staff.
• Monitor the underwriting, claims and reinsurance performance of all of the company’s portfolios.
• Take all necessary corrective actions to maintain the long-term viability of the portfolios.
• Work in collaboration with all other directors to ensure actions taken are viable for other units in the business (i.e., sales, marketing, operations, claims, etc.).
• Ensure that the company meets its legal and regulatory responsibilities in the underwriting, claims handling and reinsurance activities.
• Assume a wide range of additional responsibilities to support the effective running of the company. This will include strategy and business development activities and will also play a significant role in new policy developments.
• Perform microinsurance negotiations and ordinate insurance programs.
• Develop, establish, implement and manage a comprehensive risk management service, risk analysis, claims management administration, loss control and safety program.
• Develop a customer focused culture to drive the new product offerings through the growth stages of the company.

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SCOPE OF WORK 
The primary duties of the Human Resource Manager will include: 

• To manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
• To apply HR and business knowledge evidencing appropriate decision-making skills.
• To advise managers on the terms and conditions of employment and knowledge share best practice with them.
• To develop HR policy and procedures to drive performance and mitigate disputes.
• To implement learning and development policy.
• To provide first line advice on current and existing benefits for employees and managers.
• To administer payroll and payroll records and keep accounts appraised of any changes.
• To work with appropriate parties on reward strategy.
• To provide advice on recruitment and selection strategies.
• To support the recruitment process – this may include writing job descriptions and preparing interview questions and application forms etc.
• To carry out new starter inductions.
• To manage talent and succession planning.
• To drive alignment between HR strategy and business goals.
• To continuously monitor and review HR policies and processes and implement changes where necessary.
• To participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organization.
• To support change management processes
• Handling highly confidential information in an honest and trustworthy way.

DURATION AND NATURE OF ASSIGNMENT 
The appointment of the Human Resource Manager position will be for a probation period of 6-months and confirmation of role as permanent subject to performance during probation period. 
QUALIFICATIONS 

• A minimum of HND/ B.Sc. / BA in Business Administration, Social Studies or relevant field; further training will be a plus.
• Proven experience as HR officer, administrator or other HR position.
• Strong ethics and reliability.
• Professional certification in human resources from a recognized professional body (e.g., CIPD, HRCI, CIPM, SHRM)
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of NAICOM rules and regulations, labour laws and disciplinary procedures.
• Excellent business acumen and financial skills.
• Excellent verbal and written communication skills.
• Excellent active listening, negotiation and presentation skills.
• Excellent interpersonal, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems
• Ability to face the physical strain of walking around various facilities all day, while maintaining and managing all maintenance activities is required  
• Any Nigerian local language proficiency will be an advantage but not a mandatory requirement 
• Strong interpersonal and influencing leadership skills, with an ability to develop working relationship with a wide range of internal and external personnel 
• Excellent communication skills and ability to think and act strategically and analytically 

 JOB DESCRIPTION /ROLE 
Develop and implement our HR strategies and initiatives aligned with the overall business strategy of our organization.

• Bridge management and employee relations by addressing demands, grievances or other issues as they arise.
• Provide counselling on policies and procedures
• Manage the recruitment and selection process.
• Support our current and future business needs through the development, engagement, motivation, and preservation of the organization human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Handle all personnel transactions such as leave request, absenteeism confirmations, promotions, transfers.
• Administer benefits programs such health (HMO), pension plans, sick leave, leave of absence, and employee assistance programs.
• Impute, administer and distribute employee’s payroll.
• Coordinate performance appraisals and prepare reports at the conclusion of the appraisals and also ensure implementation of recommended actions
• Prepare training calendar and administer trainings as needed