Human Resources Manager at VEIN

About the Role

• We are looking for a proactive, people-focused, operations-driven HR Manager who can maintain our elite service culture, manage a diverse workforce, and drive top-tier HR standards that match our brand.

Key Responsibilities
Recruitment & Talent Management:

• End-to-end hiring for all clubhouse units (cashiers, waitresses, stewards, security, bouncers, hygiene, bar staff, kitchen staff, hosts/hostesses, dancers, DJs, etc.).
• Conduct structured shortlisting, interviews, reference checks, and onboarding.
• Maintain a steady pipeline of high-quality talent to reduce downtime during peak operations.

Training, Culture & Development:

• Drive the club luxury service culture: grooming, presentation, behavior, and performance standards.
• Organize daily pre-shift briefings and periodic refresher trainings.
• Reinforce values: discipline, respect, speed, courtesy, and elite customer perception.

Employee Relations & Welfare:

• Act as the bridge between management and staff while maintaining confidentiality.
• Address conflicts professionally and resolve grievances timely.
• Maintain attendance systems, punctuality discipline, and documentation.
• Support welfare initiatives that improve morale and reduce turnover.

Performance & Discipline Management:

• Track KPIs and performance metrics across all units.
• Document infractions and enforce disciplinary procedures fairly.
• Handle warnings, suspensions, and terminations as required.
• Support managers in monitoring staff behavior on and off the floor.

HR Operations & Compliance:

• Maintain up-to-date employee files, contracts, appraisals, and onboarding records.
• Ensure compliance with company policies, labor laws, and safety guidelines.
• Prepare HR reports for management.

Operational Support During Club Hours:

• Visibility during operations to monitor staff conduct and uniform standards.
• Support security, cashiers, hosts, dancers, bar, and floor teams as needed.
• Ensure staff are positioned correctly and working efficiently.

Requirements

• BSc / HND in Human Resources, Business Administration, or related field.
• 3–5+ years HR experience (hospitality/nightlife experience is a strong advantage).
• Strong knowledge of recruitment, employee management, and HR best practices.
• Excellent communication, documentation, and leadership skills.
• Ability to manage high-pressure, fast-paced nightlife operations.
• Strong emotional intelligence and conflict resolution skills.
• High level of discipline, confidentiality, and maturity.
• Must be able to work nights/weekends occasionally during operations.