Head of Pharmacy at Bakangizo Pharmacy & Stores

Department: Pharmacy Operations
Reports To: Managing Director / Operations Director
Supervises: Superintendent Pharmacists (All Branches)
Location: Head Office (with regular branch visits)

Role Purpose

The Head of Pharmacy provides overall leadership, coordination, and strategic direction for pharmacy operations across all company branches. This role ensures consistency in professional standards, regulatory compliance, commercial performance, and service quality across the network, while empowering Superintendent Pharmacists to effectively manage daily branch operations.

Key Responsibilities

Multi-Branch Oversight & Governance

• Provide professional leadership to all Superintendent Pharmacists across the 8 branches.
• Ensure uniform implementation of pharmacy SOPs, policies, and standards company-wide.
• Serve as the highest professional authority on pharmacy matters within the organization.
• Conduct regular branch audits, reviews, and performance assessments.

Regulatory Compliance & Professional Standards

• Ensure all branches comply with PCN, NDLEA, and other regulatory requirements.
• Oversee licensing, renewals, inspections, and regulatory correspondence.
• Address compliance gaps and enforce corrective actions across branches.
• Ensure ethical dispensing practices and patient safety standards are maintained.

Retail Performance & Commercial Strategy

• Develop and implement pharmacy growth strategies across all branches.
• Monitor sales performance, margins, and pharmacy KPIs per branch.
• Work with Superintendent Pharmacists to improve OTC sales, prescription volume, and customer retention.
• Drive standard retail initiatives such as promotions, product mix optimization, and seasonal campaigns.

Inventory & Risk Control

• Provide oversight for procurement planning, stock control, and expiry management across branches.
• Ensure strong controls to minimize pilferage, losses, and wastage.
• Review stock reports and intervene where abnormal variances occur.
• Align pharmacy inventory with community demand per location.

People Management & Capability Development

• Set performance expectations and KPIs for Superintendent Pharmacists.
• Support recruitment, onboarding, and development of pharmacy staff in collaboration with HR.
• Identify training needs and coordinate continuous professional development.
• Handle escalated disciplinary, ethical, or performance issues.

Customer Experience & Clinical Excellence

• Ensure consistent standards of patient counseling and professional service across all branches.
• Review and resolve escalated customer or professional complaints.
• Promote community health initiatives and professional pharmacy services.

Reporting & Strategic Input

• Prepare consolidated pharmacy performance reports for management.
• Provide insights and recommendations to improve efficiency, profitability, and compliance.
• Participate in strategic planning, expansion, and new branch setup when required.

Required Qualifications & Experience

• Bachelor’s degree in Pharmacy (B.Pharm or PharmD).
• Valid PCN License.
• Minimum of 7–10 years’ experience in community/retail pharmacy, including multi-branch supervision or area management experience.
• Proven experience working with Superintendent Pharmacists and structured pharmacy teams.

Key Skills & Competencies

• Strong leadership and stakeholder management skills.
• Solid retail pharmacy business acumen.
• Deep knowledge of regulatory and professional standards.
• Data-driven decision-making and reporting skills.
• Ability to enforce standards without undermining branch leadership.