Role Overview
The HR Manager is responsible for managing and strengthening the human resources function across the company. The role will support the development of a high-performing, well-governed, and people-focused organisation by overseeing day-to-day HR operations, workforce planning, employee relations, performance management, and compliance.
The role is responsible for driving a cohesive, people-first and performance-driven culture across the Group. The role provides oversight and direction for all human resources, people operations, financial and administrative functions across multiple business units, ensuring alignment with overall business strategy and growth objectives. The role will ensure that HR systems, policies, and processes are effectively implemented across the Group and aligned with business priorities. The HR Manager will work closely with leadership to drive organisational effectiveness, improve employee accountability, support culture development, and maintain strong people governance across the business. This role is suited to a strong mid-level HR professional who combines operational rigour with sound judgement, professionalism, and the ability to manage people processes in a structured and commercially aware way.
Key Responsibilities
HR Operations and Organizational Support
- Develop and implement a comprehensive HR strategy aligned with the company's Group’s strategic and financial objectives
- Provide advisory support to the CEO on organizational design, workforce optimization, succession planning and culture development.
- Lead organisational restructuring initiatives where required to ensure efficiency and budget alignment.
- Manage the day-to-day HR function across the company's Group.
- Support the implementation of HR policies, systems, and procedures across all business units.
- Maintain accurate employee records, HR documentation, and staff files.
- Ensure clear job descriptions, reporting lines, and employee documentation are up to date.
Recruitment, Onboarding and Workforce Planning
- Coordinate recruitment processes from role approval to candidate onboarding.
- Support manpower planning in line with approved budgets and business priorities.
- Manage onboarding, probation, confirmation, and exit processes.
- Work with line managers to identify staffing needs and hiring priorities.
Performance Management and Employee Relations
- Coordinate the Group’s performance management process, including KPIs, appraisal cycles, and follow-up actions.
- Support managers in addressing underperformance through structured performance improvement processes.
- Manage employee relations matters, including disciplinary processes, grievance handling, and conflict resolution.
- Promote a culture of accountability, professionalism, and clear communication.
HR Compliance, Payroll and Governance
- Support payroll administration and work closely with Finance to ensure statutory compliance and accuracy.
- Monitor compliance with labor laws, internal policies, and governance standards.
- Assist in reviewing compensation structures, benefits, and staff-related policies where required.
- Ensure proper documentation and process control across all HR matters.
Reporting and HR Administration
- Prepare periodic HR reports for management, including headcount, recruitment, performance, and employee relations updates.
- Track HR metrics and highlight risks or issues requiring management attention.
- Support internal audits and compliance reviews related to HR documentation and practices.
Job Requirements & Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Management, related discipline.
- Professional HR certification (CIPM, SHRM, CIPD or equivalent) is preferred
- Master’s degree (MBA, MSc, MPA or related field) is an added advantage.
- Minimum of 5–7 years progressive professional experience in HR leadership, with at least 2–3 years in a managerial or supervisory role
- Strong stakeholder engagement and partnership management experience.
- Experience managing budgets and financial planning.
- Experience operating within structured corporate governance environments.
Exposure to the media, creative industry, education or digital learning sectors will be considered an advantage
- Key Performance Indicators The role will be evaluated based on:
- Strength and effectiveness of Group HR governance framework
- Timely and effective execution of HR operations
- Recruitment turnaround time and quality of hires
- Compliance with HR policies and labor requirements
- Accuracy and timeliness of HR reporting
- Reduction in disciplinary cases and people-related risks
- Workforce alignment with approved budget structures
- Completion of probation, appraisal, and employee documentation processes
- Performance appraisal completion and accountability metrics
- Financial discipline within approved HR and operations budgets
- Quality of stakeholder reporting and partnership management Technical Competencies
- Strong knowledge of labor law, HR governance and compliance frameworks.
- Experience in recruitment and employee relations
- Experience in organizational restructuring, workforce planning and performance management systems.
- Budgeting, financial oversight and cost control capability across HR operations and programme delivery.
- Understanding of HR operations, reporting, and documentation control
- Ability to manage structured HR processes across multiple teams
- Sound financial, administrative and organisational capability
- Good data management and reporting skills
Behavioral Competencies
- Strategic orientation with strong operational execution capability
- High level of integrity, professionalism and discretion.
- Strong stakeholder management and negotiation skills Professional judgement and discretion
- Strong follow-through and execution capability Ability to manage sensitive issues calmly and fairly
- Strong leadership presence with the ability to manage and develop teams.
- Excellent communication skills across diverse stakeholder groups.
- Strong organizational, proactive and problem-solving capability.
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