Human Resource Manager (Retail Business) at Fadac Resources

Job Description

• The ideal candidate will lead and manage Human Resources functions for the Retail Business Unit, ensuring strategic alignment between HR initiatives and retail business goals.
• The role is responsible for driving workforce planning, talent management, employee engagement, performance optimization, and compliance across all retail operations.

Responsibilities

• Develop and execute HR strategies that support the growth and operational efficiency of the retail business.
• Partner with retail leadership to align HR initiatives with commercial objectives.
• Lead organizational design and workforce planning for retail expansion and transformation.
• Monitor HR KPIs and use data-driven insights to guide decision-making.
• Oversee recruitment and onboarding processes for retail staff across all locations.
• Implement learning and development programs tailored to retail competencies and customer service excellence.
• Drive succession planning and career development for key retail roles.
• Collaborate with training teams to ensure consistent delivery of retail training modules.
• Promote a high-performance and safety-conscious culture across retail stations and operations.
• Champion employee engagement initiatives to boost morale, retention, and productivity.
• Provide guidance to line managers on employee relations, conflict management, and disciplinary matters, in alignment with the function head.
• Ensure compliance with labor laws, health and safety standards, and internal policies across retail locations.
• Oversee payroll, benefits administration, and HRIS systems for retail staff.
• Conduct regular audits and risk assessments to ensure operational integrity.
• Manage disciplinary processes and grievance resolution in line with company policy.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Professional HR certification (e.g., CIPM, SHRM, HRCI) is required.
• Minimum of 8 years HR experience, with at least 3 years in a leadership role within retail or FMCG.
• Strong understanding of retail operations, workforce dynamics, and customer service culture.
• Demonstrated ability to manage HR challenges in a geographically dispersed workforce.