Operations Manager at International Golden Edge Trading (IGET) Limited

Role Overview

• We are looking for a strategic and hands-on Operations Manager to serve as the engine behind our thriving online brand.
• In this role, you will oversee the entire backend of our retail business—from product sourcing and inventory control to warehouse coordination and last-mile delivery.
• Your mission is to build a scalable, efficient infrastructure that ensures every customer receives their order accurately and on time while maintaining high profitability.

Key Responsibilities

• Manage end-to-end logistics, including third -party logistics providers, shipping carriers, and packaging vendors.
• Oversee stock levels across all SKUs, set reorder points, implement predictive forecasting to prevent stockouts or overstocking.
• Optimize fulfillment workflows to increase speed and accuracy while reducing the "cost per order".
• Collaborate with IT and Marketing to ensure the e-commerce platform (e.g., Shopify) runs smoothly, managing product listings and troubleshooting technical issues.
• Partner with the customer support team to resolve escalations and streamline the returns/refunds process to boost Net promoter score.
• Track and report on key operational KPIs, including Order accuracy rate, On-time Delivery, and Inventory Turnover.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
• 3 -5 years of experience in e-commerce or FMCG operations, with a proven track record of scaling operations in a high-growth environment.
• Hands-on experience with Order Management Systems, ERPs, and e-commerce platforms such as Shopify
• Expert-level data analysis, project management, and the ability to build Standard Operating Procedures (SOPs).
• Experience managing global shipping and cross-border logistics.
• Certifications in Six Sigma or Lean methodologies is an added advantage.