Head of Human Resources & Facilities at Lumos

Reports to: Chief Executive Officer (CEO)

Direct Reports:

• HR & Compensation Manager
• HR Coordinator
• Office Manager
• Facilities & Administration Officer

Role Overview

As the Head of Human Resources & Facilities, you will lead Lumos Nigeria’s people and workplace strategy, ensuring we attract, develop, engage, and retain exceptional talent while maintaining compliant, efficient, and safe work environments.

You will serve as a strategic advisor to the leadership team, shaping organizational culture and HR strategy in alignment with Lumos’ mission and growth objectives. This position requires a dynamic, hands-on leader comfortable operating in a fast-paced, field-based organization with over 250 employees across Nigeria.

Key Responsibilities

Strategic HR Leadership

• Develop and execute a people strategy aligned with Lumos’ business goals and values.
• Serve as a trusted advisor to the executive team on organizational design, talent strategy, and culture.
• Lead workforce and succession planning to ensure business continuity and leadership pipeline development.
• Champion culture, engagement, diversity, equity, and inclusion initiatives.
• Lead organizational change efforts related to growth, restructuring, or new systems.

Payroll & Compliance

• Oversee accurate and timely payroll administration.
• Ensure compliance with Nigerian labour laws and all statutory remittances (PAYE/LIRS, Pension, ITF, NSITF, etc.).
• Manage End-of-Service (EOS), gratuity, and exit settlements.
• Ensure adherence to statutory benefits schemes (Group Life, Employer Liability, Health Insurance, etc.) and company policies.

Recruitment & Workforce Planning

• Lead strategic workforce planning and headcount management.
• Drive recruitment and employer branding to attract top talent.
• Ensure fair, transparent, and compliant hiring practices that reflect Lumos’ values.

Employee Relations & Performance Management

• Oversee employee relations, grievance handling, and disciplinary procedures.
• Ensure fair and consistent application of Nigerian labour law and company policy.
• Lead performance management processes, including KPIs, reviews, and development planning.
• Partner with managers to build performance-driven teams and enhance leadership capability.
• Design and implement engagement programs that promote retention and productivity.

Learning, Talent & Succession Development

• Design and implement learning and development frameworks that build organizational capability.
• Identify and develop high-potential employees and successors for key roles.
• Oversee onboarding, career progression, and retention initiatives.
• Support leadership and management development programs.

HR Systems, Analytics & Reporting

• Oversee HRIS systems and employee data management.
• Develop and report key HR metrics (turnover, engagement, headcount, cost).
• Maintain data accuracy and provide actionable insights for leadership decisions.
• Manage and track leave scheduling, utilisation, and compliance.

Facilities & Administration

• Oversee all office facilities, security, and workplace safety standards.
• Manage vendor relationships and ensure cost-effective procurement and maintenance.
• Ensure compliance with health, safety, and environmental regulations.
• Support business continuity and emergency preparedness planning.

Governance, Risk & Data Protection

• Ensure HR compliance with the Nigeria Data Protection Act (NDPA) and company privacy policies.
• Manage HR audits, inspections, and documentation standards.
• Maintain alignment with Group governance and audit requirements.

Budgeting & Stakeholder Management

• Develop and manage annual HR and Facilities budgets.
• Implement cost control measures and resource optimization.
• Build strong relationships with regulatory bodies and government agencies (LIRS, PenCom, ITF, NSITF, etc.).
• Oversee third-party providers, benefit administrators, and service vendors.
• Manage landlord and facility service provider relationships.

Qualifications & Requirements

Experience

• 10–15 years of progressive HR experience, with at least 5 years in a senior leadership role.
• Proven success leading HR strategy, policy development, and people operations.
• Experience managing both corporate and field-based workforces.

Technical & Legal Knowledge

• Strong command of Nigerian labour law, payroll, taxation, pensions, and statutory compliance.
• Hands-on experience with HRIS systems and HR analytics.
• Experience engaging with government and regulatory institutions.

Education & Certifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or MBA preferred).
• Professional certifications such as CIPM (Nigeria), SHRM, or HRCI are highly desirable.

Behavioural & Leadership Competencies

• Strong leadership, coaching, and stakeholder management capabilities.
• High integrity, discretion, and sound judgment.
• Exceptional communication, negotiation, and problem-solving skills.
• Proven ability to drive results in a dynamic, growth-oriented organization.
• Passion for building a high-performance, inclusive, and people-centric culture.

Why Join Lumos?

• Be part of a mission-driven organization powering progress across Nigeria.
• Lead and shape the people agenda of a high-impact, growth-focused company.
• Work alongside a passionate leadership team dedicated to innovation, sustainability, and community empowerment.