Human Capital Management (HCM) Business Partner at Alan & Grant

Job Summary

• The Human Capital Business Partner will be responsible for overseeing all human resource functions within the company, ensuring that HR strategies align with the overall goals of the resort. 
• This role requires a strategic and hands-on approach to managing the entire HR life-cycle, including talent acquisition, employee relations, performance management, training and development, and compliance with labor laws.

Key Responsibilities
Strategic HR Leadership:

• Develop and implement HR policies, procedures, and strategies that align with the vision and operational goals of Lakowe Lakes, Newmark Hotels, and Mixta Africa.
• Collaborate with Mixta Africa and Newmark Hotels leadership to identify human capital needs and provide strategic HR support.
• Lead the Human Capital function in the company to enhance organizational culture, employee engagement, and service excellence.
• Promote a diverse, inclusive, and equitable workplace, ensuring all employees feel valued and respected.

Talent Acquisition and Onboarding:

• Oversee the recruitment and selection process to attract and retain top talent who fit the culture and service standards of the brand.
• Develop and implement succession planning and talent management programs to build leadership capabilities.
• Ensure a seamless onboarding process that integrates new hires effectively, aligning them with the company’ values, culture, and operational expectations.

Employee Relations and Engagement:

• Foster a positive work environment that supports employee satisfaction, engagement, and well-being.
• Lead employee engagement initiatives tailored to the unique needs of each business unit to enhance morale and productivity.
• Promote open communication and handle employee relations issues, including conflict resolution,disciplinary actions, and grievances, ensuring fair and consistent practices.
• Maintain accurate employee records, contracts, and documentation, ensuring confidentiality and compliance with data protection regulations.

Performance Management:

• Implement effective performance management systems to drive high performance and accountability across all entities within the estate, including guest services, food and beverage, golf operations, and facility management.
• Provide coaching and guidance to managers on managing performance, setting clear goals, and addressing under performance.
• Regularly conduct appraisals and provide feedback to foster a culture of continuous improvement.

Training and Development:

• Identify training needs within each team (hospitality, golf, landscaping, and facility management)and coordinate appropriate learning and development programs to enhance skills and service delivery.
• Partner with department heads to deliver specialized training that meets the unique requirements of each business area.
• Leverage digital tools and platforms to facilitate training and ensure employees are equipped with the latest skills and knowledge.

Compensation and Benefits Management:

• Manage payroll and advise on staff benefits, ensuring accuracy and competitiveness within the hospitality and service industry.
• Regularly review and update compensation packages to attract and retain top talent across all departments.
• Develop and implement recognition programs to reward and motivate employees.

Compliance and Risk Management:

• Ensure compliance with Nigerian labor laws, health and safety regulations, and internal policies across the estate.
• Develop and maintain employee handbooks, HR policies, and procedures tailored to the hospitality and golf industry.
• Implement risk management practices to protect the company from potential HR-related issues, including crisis management planning and response.

HR Analytic and Reporting:

• Prepare HR reports for the Hotels, including workforce analytic, turnover rates, and compliance status.
• Continuously evaluate HR systems and processes for efficiency and effectiveness, utilizing HR software to streamline administrative tasks and enhance HR service delivery.

Requirements

• Minimum of a First Degree in Law / Finance / Accounting, or any other related areas 
• Bachelor’s Degree in Human Resources, Business Administration, or related field. 
• Master’s degree or professional certification (CIPM, CIPD, SHRM) is a plus.
• Minimum of 7 years of work experience with at least 5 years in HR leadership role in the hospitality, golf, or resort industry is preferred.
• Experience managing a large workforce with at least 200 employees
• Proven expertise in strategic culture implementation, talent acquisition, performance management, employee relations and dealing with multiple stakeholders.
• Ability to build strong relationships and work collaboratively with diverse teams.
• Proven experience in developing and implementing HR strategies aligned with business goals.