Housekeeping Public Area Attendant at Premium Swiss Hospitality

Job Summary

• Public area attendants are responsible for maintaining clean and safe conditions in public spaces. They commonly work in places like airports, shopping malls, hotels, convention centers, stadiums, etc.
• Their duties may include cleaning floors, walls, windows, restrooms, trash cans, etc., as well as monitoring equipment such as vacuums or floor buffers to ensure that they’re properly maintained and functioning correctly.

Duties & Responsibilities

• Maintain the cleanliness of all public areas in the hotel, including lobbies, corridors, stairways, and elevators
• Vacuum carpets, dust furniture, empty wastebaskets, and clean ashtrays in all public areas
• Clean and polish all brass fixtures in public areas
• Wash windows, walls, and ceilings in public areas
• Set up meeting rooms and banquet halls for events, including arranging tables, chairs, and place settings
• Break down meeting rooms and banquet halls after events, returning furniture to its original configuration
• Stock supplies in public restrooms, such as toilet paper, paper towels, soap, and shampoo
• Monitor public areas for litter and debris, removing it promptly
• Report any maintenance issues, such as broken lights or plumbing problems, to a supervisor
• Assist guests with directions or other requests, providing excellent customer service at all times
• Adhere to all safety and security procedures
• Perform other duties as assigned.

Job Duties:
A public area attendant typically has a wide range of responsibilities, which can include:

• Cleaning and maintaining restrooms and changing linens on bathroom racks
• Cleaning windows and other surfaces using equipment such as squeegees, mops, and buckets of soapy water
• Providing first aid and other medical assistance to guests as needed
• Collecting lost items from public areas and storing them in a safe location until they can be picked up by their owners
• Reporting any suspicious activity to security staff or police officers
• Operating equipment such as vacuums, floor buffers, and carpet shampooers
• Providing information about attractions, events, and other points of interest in the area
• Cleaning up spilled food or drink, or removing trash from public areas
• Keeping building facilities clean by performing tasks such as vacuuming carpets and emptying trash cans

Job Requirements

• To become a public area attendant, one may need to possess the following:
• Education:Many employers require public area attendants to have at least a high school diploma or GED. Some employers may prefer candidates who have completed a health care or hospitality program.

Training & Experience:

• Public area attendants typically receive on-the-job training from their supervisors or managers.
• This training may include how to clean and disinfect areas, how to use cleaning equipment and how to properly dispose of waste. Training may also include how to interact with customers and how to handle any customer complaints.

Skills:
Public area attendants need the following skills in order to be successful:

• Communication: Public area attendants often communicate with a variety of people, including customers, managers and other employees. It’s important to be able to communicate effectively with others to ensure you understand what’s expected of you and that you’re meeting the needs of those you work with. You may also need to communicate with customers to answer questions or resolve issues.
• Customer service: Customer service skills are an important part of being an area attendant. You may be the first person a customer interacts with, so it’s important to be friendly and welcoming. You should also be able to answer questions about the location of a specific room or bathroom, or help a customer find a specific item in the building.
• Organization: Public area attendants often have to keep track of multiple tasks at once. Having strong organizational skills can help you manage your responsibilities and complete your work in a timely manner. You can also use organization skills to keep your workspace clean and safe for customers.
• Multitasking: Public area attendants often have to multitask, as they often have many responsibilities at once. For example, you may be cleaning a bathroom while also checking in guests at the front desk and answering phone calls. You can use multitasking to complete your duties in a timely manner.
• Teamwork: Public area attendants often work in teams to ensure the cleanliness of a space. This can include working with janitorial staff, security personnel and other public area attendants. Being able to work with others can help you develop strong relationships with your coworkers and improve the overall quality of your work.

Required Skills and Qualifications:

• High school diploma or equivalent
• Proven experience as janitor, housekeeper, or similar role
• Working knowledge of cleaning chemicals and supplies
• Ability to handle heavy equipment and machinery
• Physical stamina and strength
• Flexibility to work various shifts, including nights and weekends.

Preferred Skills and Qualifications:

• Commercial cleaning experience
• Supervisory experience
• Leadership skills
• Safety-conscious attitude.