Housekeeping Manager at Precious Palm Royal Hotel

Job Summary

• The Housekeeping Manager will be responsible for overseeing and managing the daily operations of the Housekeeping Department in a hotel of over 150 rooms.
• This role requires ensuring the highest standards of cleanliness, hygiene, and guest satisfaction across all guest rooms, public areas, and back-of-house facilities.
• The manager will supervise housekeeping staff, coordinate schedules, maintain supplies, and ensure compliance with health and safety standards.

Key Responsibilities

• Manage and supervise the housekeeping team to ensure consistent delivery of cleanliness and hygiene standards across 150+ guest rooms and hotel facilities.
• Develop, implement, and monitor housekeeping procedures, policies, and quality control measures.
• Conduct regular inspections of rooms, public areas, and staff quarters to ensure quality standards are met.
• Plan staff schedules, shifts, and workload distribution to meet operational requirements.
• Train, mentor, and motivate housekeeping staff, ensuring adherence to service and performance expectations.
• Manage housekeeping budgets, control costs, and monitor the use of cleaning supplies and equipment.
• Coordinate with Maintenance and Front Office departments to address guest complaints, room readiness, and repair needs.
• Ensure compliance with health, safety, and sanitation regulations.
• Prepare and present reports on housekeeping operations, staff performance, and inventory levels to management.
• Uphold guest service standards by ensuring that housekeeping staff respond promptly and professionally to guest requests.

Expected Outcomes

• Maintain cleanliness and hygiene standards in line with international hotel practices.
• Ensure smooth operations of the housekeeping department with minimal guest complaints.
• Achieve high guest satisfaction scores in cleanliness and room readiness.
• Control housekeeping costs while ensuring adequate supply and staff availability.
• Build a motivated, efficient, and professional housekeeping team.

Qualifications and Experience

• Bachelor’s Degree or Higher National Diploma (HND) in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 - 7 years progressive experience in housekeeping within the hospitality industry, with at least 2 - 3 years in a supervisory or managerial role in a hotel with over 100 rooms.
• Proven track record of managing large housekeeping teams in a fast-paced hotel environment.
• Knowledge of housekeeping operations, cleaning techniques, and industry standards.
• Experience managing budgets, inventory, and vendor relationships.
• Familiarity with health, safety, and sanitation regulations applicable to hospitality operations.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and commitment to maintaining high standards.
• Effective communication and interpersonal skills.
• Ability to resolve conflicts and handle staff and guest concerns diplomatically.
• Proficiency in housekeeping software and Microsoft Office applications.