House Keeper at Merat Hotel and Suites

Essential Job Responsibilities:

The roles and responsibilities of the House Keeper include but not limited to:

• Be responsible for ensuring the highest level of cleanliness and maintenance of guest bedrooms.
• Be able to achieve assigned daily housekeeping tasks and schedules.
• Take initiative to add a personalized experience for guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Take charge of floral decoration for the entire hotel and ensure overall consistency of floral decorations across all departments.
• Ensure seamless running of your assigned section of our unique rooms
• Supervise your housekeeping team, including room attendants and house porters, checking to ensure all of our standards are met
• Ensure that the highest standards are maintained at all times
• Ensure that each of our unique rooms, finest linens and amenities are kept in exceptional condition
• Assist the wider housekeeping team where necessary to ensure efficiency and seamless service
• Tend to any housekeeping request.
• Ensure all clean dry toweling is folded to the set standards
• Report any malfunctioning equipment, maintenance requirements to technical services, breakages, soiled/damaged linen to the housekeeping supervisor/manager.
• Carry out any other cleaning duties or reasonable request specified by your supervisor.
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times.
• Maintain high standards of personal hygiene and that the cleanliness of lockers, showers / toilets and changing rooms are maintained to the required standard of the Hotel.
• Clean all service areas when finishing your tasks
• Sweep, vacuum and mop all hallways and stairs in public areas when required
• Rubbish removal from areas cleaned, i.e. offices bins, concierge and reception bins
• Clean, disinfect and dust all surfaces of areas cleaned
• Clean carpets as required, either spot clean or shampoo
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times
• To ensure cleaning signage is in place when carrying out any cleaning task to avoid accidents
• To hand all lost property to the Security Department as per internal procedures
• Know fire and bomb procedures and report anything or anyone suspicious to House Keeping Supervisor
• Report to Security anything which may be a Health and Safety hazard
• To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the Merat Hotel and Suites’ standards at all times.

Knowledge and Experience:

Ideal candidate will have:

• Should possess at least a diploma in hospitality
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Warm and caring personality, previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guests needs, being professional and welcoming
• Be a team player with good communication skills
• Ability to work in a high pressured, physically demanding environment
• Excellent attention to detail