Fresh Jobs at Merat Hotel and Suites

Essential Job Responsibilities:

The roles and responsibilities of the General Manager include but not limited to:

• Ensure high levels of customer satisfaction through personalized service and attention to guest needs.
• Recruit, train, and manage hotel staff, fostering a positive and collaborative work environment.
• Monitor and analyze financial performance, prepare budgets, and implement cost-saving measures.
• Maintain strong relationships with vendors, suppliers, and local community partners.
• Uphold brand standards and ensure compliance with relevant regulations and licensing requirements.
• Implement and maintain effective systems for hotel operations, including reservations, inventory management, and quality control.

Knowledge and Experience:

• Leading the commercial and operational activities of the hotel
• Lead and develops a business plan to drive owner returns
• Recruiting, leading, managing and motivating a strong team, upskilling, measuring and managing performance
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities
• Prioritizes relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Play a vital role in hotel sales effort, including calling on top ten accounts, meeting clients, hosting luncheons and receptions and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, making adjustments as needed via departmental needs.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Merat Hotel and Suite’s standards
• Meet all financial review with department heads and available supervisors
• Ensure that the department heads maintain budgeted productivity levels
• Adhere to all Merat Hotel and Suites’ policies and procedures and train new staff to ensure compliance
• Create a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Ensure complete processing of invoices daily
• Ensure that all appropriate information for financial documents is received by the corporate office monthly in compliance with the monthly accounting calendar
• Ensure the cleanliness of the and maintenance of the physical property through inspections and preventive maintenance programs with department leads
• Ensure that employees are at all times attentive, friendly, courteous, and efficient on their interactions with guest, managers and all other employees
• Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate and accurate forecast.
• Prepare and conduct interviews, perform annual appraisals and ensure department leads are in compliance with standards in their administration of appraisals.

Ideal candidate will have:

• Bachelor's Degree in Hospitality Management or a related field (Master's Degree is a plus)
• 5-6 years previous hotel/resort experience required or similar previous position
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Previous experience in a leadership role with a similar hotel brand or business
• Developing accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Excellent commitment to service and teamwork
• Must be able to maintain confidentiality of information.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• In-depth knowledge of hotel management best practices and industry trends.
• Demonstrated ability to drive revenue and profitability.
• Familiarity with relevant software applications (e.g., property management systems)

Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply

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Job Details

• Inquiries and visitors arriving at the staff entrance are appropriately handled and those visitors adhere to the Visitors policy.
• Administrative duties are carried out according to The Merat Hotel and Suites’ standard. This includes maintaining accurate logs, records, and notebooks.
• The Police and other Government Agencies are assisted with inquiries and whilst on hotel premises.
• The CCTV system is actively monitored, checked to be working effectively, and maintained and fully compliant with the Data Protection Act regarding CCTV.
• Any items being removed from the Hotel are checked, pass-outs are processed correctly, with any discrepancies referred and/or any items withheld as deemed appropriate.
• A proactive presence is maintained by all Officers throughout the Hotel, particularly in public areas.
• Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of Merat Hotel and Suites’ standards at all times. I
• In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Supervisor, ensure security and safety across the facility, keep the related records and develop him/herself.
• Fully perform other duties assigned by the Security Supervisor and other seniors.
• Ensure the life and property safety of people is his/her area of duty.
• Greet guests, provide information and guidance to them and bid them farewell.
•  Organize human and vehicle traffic and contribute to the communication between the facility and individuals.
• Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
• Carry out initial response to important incidents such as fires, sabotages, injuries, and fights and report the incident to the respective persons.
• Be respectful, moderate and polite to managers, seniors and colleagues. 
• Pass on all relevant information to the next security officer on shift.
• Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
• Is familiar with the procedures to catch and detain criminals.
• Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
• Take part in the Emergency Response Teams
• Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
• Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
• Protect the hotel’s guests from any external factors that may cause inconvenience.
• Gather information and pass such information on to seniors rather than disclose information to third parties.
• When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
• Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.
• Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.
• Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.
• Fully comply with the rules concerning shift changes and ensure that no problems occur.
• Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.

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Job Details

• Welcoming and registering guest on arrival and perform guest check-in.
• Quote and be familiar with room types and rates for current and future dates
• Issuing keys, explaining methods of payment and handling guest inquiries and request in an efficient manner
• Take payment from guest
• Maintain the privacy of guest by ensuring that no details of the guests are disclosed
• Ensure all the guests has been assisted in a timely manner with their special requests and reservations
• Scan the passport of every guest on arrival and save the data correctly
• Ensure the Guest Service desk is manned, operationally prepared and stocked at all times
• Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided
• Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times
• Attend the daily handover briefing at the beginning of each shift
• Carry out cashiering duties like foreign currency exchange, paid-outs etc
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Perform any related duties and special projects as requested by the Front Desk Supervisor

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s degree in Hospitality or equivalent
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Knowledge of basic Microsoft Office applications
• Requires knowledge of the ability to operate computer equipment
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork

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Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintain computer systems and networks
• Responding ion timely manner to service issues and requests
• Providing technical support across the hotel (this may be in person or over the phone)
• Setting up accounts for new users and creating Wi-Fi codes for guests.
• Repairing and replacing equipment as necessary
• Testing new technology
• Lead on managing and updating the social media calendar and workflow documents.
• Assist in booking VIPs into each hotel and providing thorough briefs to the in-house teams ahead of these important stays.
• Assist in the day to day running of our communities on Instagram, Twitter, Facebook, Tik Tok, LinkedIn with the emphasis on Instagram. Reporting on follower growth across all channels, working with the General Manager on their wider analysis.
• Assist in the organisation and execution of the major social media campaigns.
• Assist in putting together summary presentations and reports and attend quarterly meetings where these documents will be presented, whilst hearing key updates from the other departments.
• Possibly training other staff

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s Degree in Computer Science, Information Technology, or related filed
• In depth knowledge of Microsoft Operating Systems, Microsoft or Cisco certification
• A minimum of five (5) years’ experience in Hospitality, Operations and IT Support roles
• Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PABX)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, WAN/LAN domain controller, Active Directory, Firewall and VPN applications
• Must be flexible in working hours, including weekends, evenings and holidays
• Good understanding of current IT security and Data protection standards

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Essential Job Responsibilities:

The roles and responsibilities of the House Keeper include but not limited to:

• Be responsible for ensuring the highest level of cleanliness and maintenance of guest bedrooms.
• Be able to achieve assigned daily housekeeping tasks and schedules.
• Take initiative to add a personalized experience for guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Take charge of floral decoration for the entire hotel and ensure overall consistency of floral decorations across all departments.
• Ensure seamless running of your assigned section of our unique rooms
• Supervise your housekeeping team, including room attendants and house porters, checking to ensure all of our standards are met
• Ensure that the highest standards are maintained at all times
• Ensure that each of our unique rooms, finest linens and amenities are kept in exceptional condition
• Assist the wider housekeeping team where necessary to ensure efficiency and seamless service
• Tend to any housekeeping request.
• Ensure all clean dry toweling is folded to the set standards
• Report any malfunctioning equipment, maintenance requirements to technical services, breakages, soiled/damaged linen to the housekeeping supervisor/manager.
• Carry out any other cleaning duties or reasonable request specified by your supervisor.
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times.
• Maintain high standards of personal hygiene and that the cleanliness of lockers, showers / toilets and changing rooms are maintained to the required standard of the Hotel.
• Clean all service areas when finishing your tasks
• Sweep, vacuum and mop all hallways and stairs in public areas when required
• Rubbish removal from areas cleaned, i.e. offices bins, concierge and reception bins
• Clean, disinfect and dust all surfaces of areas cleaned
• Clean carpets as required, either spot clean or shampoo
• To maintain all equipment in good working order and to keep the working area clean/tidy at all times
• To ensure cleaning signage is in place when carrying out any cleaning task to avoid accidents
• To hand all lost property to the Security Department as per internal procedures
• Know fire and bomb procedures and report anything or anyone suspicious to House Keeping Supervisor
• Report to Security anything which may be a Health and Safety hazard
• To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the Merat Hotel and Suites’ standards at all times.

Knowledge and Experience:

Ideal candidate will have:

• Should possess at least a diploma in hospitality
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Warm and caring personality, previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guests needs, being professional and welcoming
• Be a team player with good communication skills
• Ability to work in a high pressured, physically demanding environment
• Excellent attention to detail

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Essential Job Responsibilities:

The roles and responsibilities of the Concierge include but not limited to:

• Deliver a courteous and welcoming greeting to all guests arriving or departing the hotel, providing a smooth and friendly check in/check out service
• Providing assistance with luggage for all guests to/from rooms and vehicles
• Providing assistance with all aspects of travel for guests, assisting with bus and taxis reservations
• Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service
• Provide information, maps and directions as required
• Maintain all hotel brochure racks, orders and restock when necessary
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
• Assist the front desk when needed
• Maintain in-room television channel listings
• Show guestrooms and suites as needed
• Oversee cleanliness of lobby and entrance areas

Knowledge and Experience:

Ideal candidate will have:

• Secondary School certificate or equivalent required
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Someone with a bright, engaging and warm personality
• A desire to continually enhance guest experience and provide excellent service, actively promoting the hotel
• Highly motivated and ambitious, with a sense of pride in their work
• Desire to learn, develop and progress within the hotel
• Excellent commitment to service and teamwork
• Able to prioritize multiple requests
• Excellent time management skill
• Must be effective at listening to, understanding and clarifying concerns raised by employees and guests

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Essential Job Responsibilities:

The roles and responsibilities of the Laundry Attendant include but not limited to:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Understand operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• ort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold and arrange clean towels and linens according to sizes
• Remove and sort dirty linens and towels from laundry carts.
• Keep laundry carts clean and free of debris
• Maintain clean work area.
• Sort clean laundry according to type and load carts.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive and sort dirty linen and trash as required.
• Complete the Laundry Control Log for all linen sent and received from subcontractor.
• Coordinate pick up of cleaned hotel linen from laundry service company.
• Inspect condition, charges and amount of cleaned hotel linen received from service company; resolve any discrepancies.
• Organize and stock all clean hotel linen in designated areas, shelves.
• Remove substandard hotel linens from circulating inventory.
• Report all shortages, damages, maintenance requests, problems and linen availability to manager.
• Maintain close liaison with laundry service company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the six step procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Turn over any lost and found items from guest rooms to Supervisor or designated person.
• Complete inventory of hotel linens as assigned.
• Assist Laundry in sorting and documenting dirty hotel linens.Ensure overall guest satisfaction.

Knowledge and Experience:

Ideal candidate will have:

• Secondary/High School Education required
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Previous guest relation training
• Maintain regular attendance in compliance with Merat Hotel and Suites’ Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Merat Hotel and Suites’ Standards and regulations to encourage safe and efficient hotel operations

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Essential Job Responsibilities:

The roles and responsibilities of the Accountant include but not limited to:

• Ensure the timely and accurate production of all financial information to the company standard.
• Prepare and Upload Daily Revenue figures into Accounting System.
• Daily VAT reconciliation and investigation.
• Support Income Audit and Accounts Receivables function.
• Daily Credit Card, POS Reconciliation.
• Accounts Payable invoice processing – monitor and analyze expenses, identifying areas of cost optimization.
• Accounts Payable Statement Checks, Accounts Payable Supplier Queries.
• Monitor and manage Accounts Inbox.
• Completion of the daily bank reconciliation.
• Petty cash reclaims – Log and code the reimbursed receipts.
• Support Budgeting and Forecasting activities.
• Collaborate with other departments to gather relevant financial information.
• Actively review standard operating procedures, ensuring the hotel is complying with audit standards and performing spot checks as required.
• To proactively support the Auditor and Cashier, being able to deputize in their absence.
• To act as trainer for accounts assistant, providing advice on best practice, use of the accounting and operating system, month end procedures, and audit standards.
• Assist in the preparation for Audits and provide necessary documentation.
• Ensure accurate entries of supplier invoices including coding of invoices on our E-invoicing system (TradeShift)
• Work closely with the GL accounting teams to ensure correct invoice entries
• Adhere to current VAT rules & regulations
• Check and validate invoices on hold Develops and recommends the department’s budget and objectives and manages within those approved plans.
• Reporting financial results to the General Manager,
• Establishes, coordinates and administers all financial systems, internal controls and the hotel’s capital expenditure plan.
• Prepares and reviews budgets, forecasts, operating results, financial reports and tax returns in compliance with government regulations
• Responsible for planning, directing, controlling, coordinating and participating in the activities of All Accounting personnel; IT, Purchasing and Stores of the Hotel.
• Ensure compliance of all accounting system, procedures and reports with established accounting and control standards and procedures in compliance with all government regulations and Merat’s Policy as approved by the owners.
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
• Maintain good relations with banks to facilitate operation in the hotel.
• Maintain good relationship with government to facilitate the handling of such hotel functions as tax matters, import licenses and customs clearances.
• Direct preparation of annual budgets and monthly forecasts; establish or recommend to management major economic objectives and policies for the hotel.
• Support General Manager by direct preparation of monthly and annual reports to summarize and forecast the hotel’s revenues, expenses and earnings based on past, present and expected operations.
• Assist all department heads in the preparation of their respective budgets and feasibility studies and whenever any financial information or expertise is required.
• Direct, coordinate and participate in all activities of Accounting personnel, such as:
•  preparing management reports, financial statements and related accounting reports;
•  receiving, storing, issuing, accounting for, and controlling the cost of food, beverage, general supplies, operating equipment and fixed assets; reconciliation of all revenue requisition needed equipment, materials and supplies; receiving, keeping, depositing, and disbursing funds; preparing, controlling and maintaining all vouchers and cheques; processing and preparing all credit applications; auditing all revenue reports of the hotel;
• Is an integral part of the business team, attends all scheduled meetings and contribute actively with proper preparation.
• Ensure compliance with corporate accounting policies and procedures, legal requirements and contractual obligations, utilizing internal controls, auditing and security procedures.
• Ensure the collection of payments in accordance with company policies.
• Monitor hotel expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager.
• Ensures optimal compliance with corporate focus audit.
• Assist, prepare and run the monthly centralized payment process
• Liaise with the GL and AR accounting teams to ensure internal process is followed regarding supplier payment validations
• Prepare, check and obtain relevant authorisations for payment Manual Payments & Expenses
• Check, prepare and pay the Staff Expenses for hotels & HO teams General Duties
• Attend and participate to regular team & departmental meetings
• Take part in group projects when required
• Check & prepare all Payments for Merat Hotel and Suites including manual payments
• Check, prepare and pay the Staff Expenses for hotels & HO teams 

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s Degree in Accounting, Banking and Finance, Business Administration or related field, Masters degree is an added advantage
• In depth knowledge of Microsoft Office Suites
• Good knowledge of accounting principles
• A minimum of five (5) years’ experience in same position
• Detail oriented with strong organizational skills and ability to maintain accuracy and precision in financial records.
• The ability to identify financial issues, analyze root causes, and propose a solution.
• Must be flexible in working hours, including weekends, evenings and holidays

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Essential Job Responsibilities:

The roles and responsibilities of the Storekeeper include but not limited to:

• Responsible of Receiving, Storing, and Issuing Food, Beverage, Hotel, or Cleaning Products used by the Hotel Department.
• Must participate in the Loading of all products necessary to the operation of the Food Dept.
• Ensures requisitions are prepared and delivered in a timely manner and in accordance with the requisition timetable.
• Ensure appropriate FIFO Rotation is in place in his area and report any issue to the Purchaser
• Must, according to schedule, participate in the cleaning of all storage facilities according to the Public Health procedures and standards.
• Takes scheduled and end of voyage physical inventory of their store according to the Purchaser’s instruction.
• Individual responsibilities will be assigned by the Purchaser and the Front Desk Supervisor with on-the-job training concerning the cleaning and sanitation procedures.
• Must be knowledgeable with all the cleaning materials and chemicals, taking the necessary precautions to avoid any bodily injuries or damages to the Hotels Property.
• Must report for duties on assigned times; follow his/her Superiors instructions in line with the Company’s Rules and Regulations.

• Partake in inspections, trainings and meetings as required by Head of Department.
• Must be familiar with the Provision area layout in terms of safety and security, must have a full understanding of ships rules / regulations (SMS) and participate in all required safety drills / training.
• Maintain all store rooms tidy, well organized, clean and ensure that require temperature in being maintained all the time in the store rooms.
• Receive goods from Purchaser and stack it as per FIFO system.
• Ensure that stocks are maintained as per the par levels, generate re-order list and forward it to Front Desk Supervisor
• Issue stock as per the requisition request received from the departments.
• Adhere to store issue timings and do not issue any item without requisition.
• Conduct cycle inventory to ensure that month end inventory balances without difficulties. 
• Post daily requisitions prior to the end of the day
• Assist Front Desk Supervisor to conduct monthly stores inventories monthly or quarterly.

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s degree in Supply Chain Management or equivalent
• Minimum 2 years’ experience as Storekeeper or similar position
• Knowledge of inventory control procedures with regard to Hotel and Food & Beverage Operations.

·      Knowledge of basic Microsoft Office applications

·      Requires knowledge of the ability to operate computer equipment

·      Strong command of the English Language, both written and oral are required

Excellent commitment to service and teamwork

Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply

Application Closing Date: 24th April 2024

Interested and Qualified candidates should send their Curriculum Vitae and Cover Letter to: merathotel2023@gmail.com, using the Job Title and Location as the subject of the email.

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Essential Job Responsibilities:

The roles and responsibilities of the Pool Attendant include but not limited to·

•  Able to operate and maintain pool/spray park maintenance and water slides including polishing, waxing, fiberglass repairing, water sanitation methods and techniques, disinfecting, filtering, backwashing, sanitizing and alkalizing, watering of flowers
• Perform chemical level tests, maintain chemical control systems, filter systems and UV systems
• Plan and schedule preventive maintenance of pool works
• Maintain work tools in good condition
• Able to perform emergency repairs promptly and efficiently
• Able to provide technical direction and on-the-job training
• Maintain water balance daily logs and records while on duty, paper and electronic
• Keep a correct inventory and write purchase order request for items needed
• Participate in the on-call program and respond both by phone and in person as appropriate
• Report all potential hazards, safety concerns and accidents immediately 
• Ensure effective communication and good relations between the engineering department and other departments 
• Comply with Health and Safety Regulations

Knowledge and Experience:

Ideal candidate will have:

• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• Secondary / High school education
• Qualification in Engineering maintenance specifically pool expertise
• Knowledge of pool plant filtration’s systems is required
• Basic computer skills – ability to use BMS
• Good proficiency in English language
• Familiarity with tools and equipment used in pool maintenance and repair, also gardening tools.
• Physical stamina for lifting and carrying heavy equipment and working in outdoor environments