General Manager at Merat Hotel and Suites

Essential Job Responsibilities:

The roles and responsibilities of the General Manager include but not limited to:

• Ensure high levels of customer satisfaction through personalized service and attention to guest needs.
• Recruit, train, and manage hotel staff, fostering a positive and collaborative work environment.
• Monitor and analyze financial performance, prepare budgets, and implement cost-saving measures.
• Maintain strong relationships with vendors, suppliers, and local community partners.
• Uphold brand standards and ensure compliance with relevant regulations and licensing requirements.
• Implement and maintain effective systems for hotel operations, including reservations, inventory management, and quality control.

Knowledge and Experience:

• Leading the commercial and operational activities of the hotel
• Lead and develops a business plan to drive owner returns
• Recruiting, leading, managing and motivating a strong team, upskilling, measuring and managing performance
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities
• Prioritizes relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Play a vital role in hotel sales effort, including calling on top ten accounts, meeting clients, hosting luncheons and receptions and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, making adjustments as needed via departmental needs.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Merat Hotel and Suite’s standards
• Meet all financial review with department heads and available supervisors
• Ensure that the department heads maintain budgeted productivity levels
• Adhere to all Merat Hotel and Suites’ policies and procedures and train new staff to ensure compliance
• Create a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Ensure complete processing of invoices daily
• Ensure that all appropriate information for financial documents is received by the corporate office monthly in compliance with the monthly accounting calendar
• Ensure the cleanliness of the and maintenance of the physical property through inspections and preventive maintenance programs with department leads
• Ensure that employees are at all times attentive, friendly, courteous, and efficient on their interactions with guest, managers and all other employees
• Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate and accurate forecast.
• Prepare and conduct interviews, perform annual appraisals and ensure department leads are in compliance with standards in their administration of appraisals.

Ideal candidate will have:

• Bachelor's Degree in Hospitality Management or a related field (Master's Degree is a plus)
• 5-6 years previous hotel/resort experience required or similar previous position
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Previous experience in a leadership role with a similar hotel brand or business
• Developing accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Excellent commitment to service and teamwork
• Must be able to maintain confidentiality of information.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• In-depth knowledge of hotel management best practices and industry trends.
• Demonstrated ability to drive revenue and profitability.
• Familiarity with relevant software applications (e.g., property management systems)

Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply