Front Desk Officer at Merat Hotel and Suites

Job Details

• Welcoming and registering guest on arrival and perform guest check-in.
• Quote and be familiar with room types and rates for current and future dates
• Issuing keys, explaining methods of payment and handling guest inquiries and request in an efficient manner
• Take payment from guest
• Maintain the privacy of guest by ensuring that no details of the guests are disclosed
• Ensure all the guests has been assisted in a timely manner with their special requests and reservations
• Scan the passport of every guest on arrival and save the data correctly
• Ensure the Guest Service desk is manned, operationally prepared and stocked at all times
• Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided
• Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times
• Attend the daily handover briefing at the beginning of each shift
• Carry out cashiering duties like foreign currency exchange, paid-outs etc
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Perform any related duties and special projects as requested by the Front Desk Supervisor

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s degree in Hospitality or equivalent
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Knowledge of basic Microsoft Office applications
• Requires knowledge of the ability to operate computer equipment
• Strong command of the English Language, both written and oral are required
• Excellent commitment to service and teamwork