Hotel Receptionist at Invealth Partners Limited

Job Summary

• The Receptionist is to serve as the first point of contact for our hotel guests, provide exceptional customer service and administrative support. This role involves managing guest check-ins and check-outs, handling inquiries, and ensuring smooth front desk operations. The ideal candidate must possess excellent communication skills, attention to detail, and commitment to creating positive first impressions for all hotel guests.

Main Duties

• Welcome guests and provide efficient check-in and check-out services.
• Handle telephone calls, emails, and in-person inquiries professionally.
• Maintain accurate guest registration and billing information in the hotel system.
• Process room reservations, modifications, and cancelations.
• Coordinate with housekeeping to ensure room availability and readiness.
• Handle cash, credit card transactions, and maintain daily cash reconciliation.
• Provide guests with information about hotel facilities, services, and local attractions.
• Manage guest messages, mail delivery, and wake-up call services.
• Assist guests with special requests, complaints, and problem resolution.
• Maintain organized filing systems and guest records.
• Coordinate with other departments to fulfill guest needs and requests
• Monitor lobby area and ensure clean, welcoming environment.
• Process guest folios and handle billing inquiries.
• Support upselling initiatives for room upgrades and hotel services.

Requirements

• Minimum of HND in any relevant field; required
• Minimum of 3 years experience in customer service or hospitality industry
• Excellent verbal and written communication skills
• Proficiency in computer applications and hotel management software
• Strong organizational and multitasking abilities
• Professional appearance and friendly demeanor
• Ability to work in shifts including nights, weekends, and holidays
• Basic knowledge of accounting and cash handling procedures
• Fluency in English and local languages
• Customer service orientation with problem-solving skills.

Salary
N100,000.00 - N150,000.00 monthly.

Other Benefits:

• Health cover, performance bonuses, and training opportunities.