Hotel Operations Manager at Service Arts and Hospitality Academy (SAHA Africa)

Summary:

• We are looking for a detail-oriented and results-driven Operations Manager to oversee and coordinate the daily functions of a hotel. The Operations Manager will work closely with department heads to ensure smooth day-to-day functioning, efficient service delivery, and adherence to hotel standards. This role requires strong leadership, organizational, and problem-solving skills, with a focus on driving guest satisfaction and operational excellence.

Key Responsibilities:

Operational Oversight

• Supervise the daily operations of departments such as front office, housekeeping, food and beverage, and maintenance.
• Monitor service standards across all areas to ensure consistency and excellence.
• Identify and address operational issues promptly to minimize disruptions.

Team Management

• Support recruitment, training, and performance management of department teams.
• Conduct regular team meetings and briefings to ensure clear communication.
• Foster a positive and productive work environment.

Guest Experience

• Ensure all guests receive high-quality service throughout their stay.
• Resolve guest complaints or concerns efficiently and professionally.
• Continuously review guest feedback to inform service improvements.

Process Improvement

• Implement and refine operating procedures to improve efficiency and reduce costs.
• Work with the General Manager to identify areas for innovation and growth.
• Monitor inventory, supplies, and resources to prevent shortages or waste.

Compliance & Safety

• Ensure all departments follow hotel policies, safety regulations, and health standards.
• Conduct regular inspections to maintain operational and service standards.

Reporting & Coordination

• Assist the General Manager with reporting on performance, occupancy, and guest satisfaction.
• Coordinate interdepartmental communication and ensure operational alignment.
• Participate in budget preparation and cost control initiatives.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of experience in hotel operations or a similar supervisory role.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication abilities.
• Proficiency in hotel management systems.
• Ability to multitask and thrive in a fast-paced environment.