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  • Posted: Oct 5, 2022
    Deadline: Oct 25, 2022
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    Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding ...
    Read more about this company

     

    Hotel Manager

     Job Overview and Duties

    • Receive calls and maintain relationships with both existing & potential customers in the hotel
    • Responsible for creating and maintaining a guest experience in line with the hotel’s mission and vision
    • Engage in customer retention strategies
    • You will be responsible for hiring, training and mentoring Managers in Housekeeping, Food & Beverage, Front Desk, Security and Parking.
    • Help in day-to-day decision making to come up policies as it relates to customer service
    • Serve as middle person between the customers and business department
    • Helps resolve customer issues and escalate when appropriate
    • Listen and respond to customers’ needs and concerns
    • Provide information about products and services
    • Take orders, determine charges, and oversee billing or payments
    • Review or make changes to customer accounts
    • Handle returns or complaints
    • Record details of customer contacts and actions taken
    • Research answers or solutions as needed
    • Refer customers to supervisors, managers, or others who can help

    Requirements

    • Candidates should possess an HND / B.Sc Degree in Administration, communication or equivalent.
    • A minimum of 3 years relevant work experience.
    • Exceptional Knowledge of Microsoft office suits
    • Experience in Hospitality sector as a customer service is an advantage
    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively.

    Method of Application

    Interested and qualified candidates should send their CV in PDF format to: uhrconsultlimited2019@gmail.com using the Job Title as the subject of the mail.

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