Hospitality Sales Executive at Sujimoto Construction Limited

• We are seeking an experienced, dynamic, and results-driven Hospitality Sales Executive to join our team.
• He/she will have a strong background in sales and be passionate about driving client patronage and maximizing profit for short-let apartments.

Responsibilities:

Managing Bookings and Reservations:

• Efficiently handle bookings and reservations for short-let apartments.
• Optimize occupancy rates and ensure seamless guest experiences.

Guest Relations and Issue Resolution

• Address guest complaints professionally and in a timely manner.
• Implement proactive measures to enhance overall guest satisfaction.
• Identify and engage potential clients and partners to expand our network.
• Develop effective strategies to attract new business opportunities.

Relationship Management

• Cultivate and maintain positive relationships with clients to encourage repeat and continuous business.
• Collaborate with clients to understand their evolving needs and preferences.

Customer Service Excellence

• Uphold a consistently high standard of customer service in line with company operating procedures.
• Implement best practices to enhance the overall guest experience.
• Business Opportunities Solicitation
• Actively solicit new business opportunities through targeted marketing campaigns and participation in public relations events.

Requirements:

• Minimum of 3 years of proven experience as a Hospitality Sales Executive.
• Hands-on experience in customer service and sales.
• Outstanding communication skills, both verbal and written.
• Exceptional knowledge of standard hospitality practices and procedures.
• Demonstrated ability to negotiate effectively with clients and partners.
• Capable of handling multiple tasks simultaneously in a fast-paced environment.
• Ability to adapt to changing situations and evolving client needs.
• Strong problem-solving skills to address challenges swiftly and find effective solutions.