Head of People and Culture at CARE

POSITION: Head of People and Culture
REPORT TO: Country Director
DIRECT REPORT: HR Coordinator and Officers

DURATION: Two Years (Renewable based on performance)
OBJECTIVE
The People & Culture Manager is responsible for supporting the strategic success of CARE International in Nigeria through the design, delivery, and implementation of CARE International Nigeria’s People strategy. The position provides both strategic and operational expertise to the Country Director, Country Leadership team and employees on all people related matters including performance and talent management, organizational design and development, engagement, reward and recognition, Human Resource Systems and reporting and change management. The PC Manager is the custody of rules and regulations for staff as well as organizational alignment 
KEY RESPONSIBILITIES 
Lead the development and delivery of the People strategy and policies that support the achievement of the strategic goals and operational objectives CARE International in Nigeria by:
Engagement
Design and lead initiatives to maximize the engagement of employees
Lead the delivery of the engagement and culture survey including presenting and monitoring results and responding to employee concerns
Culture
Design and deliver strategies to create a culture of trust, collaboration, and ownership.
Contribute with the leadership team to ensure organizational change through authentic communication in collaboration with managers Act as the ambassador for the organizational culture and values ensuring they are upheld and embedded.
no Ensure all employees are welcomed and provided with a safe and inclusive working environment.
People policies and procedures

• Advise and coach managers and employees on complex performance management, grievances, policies, and procedures. 
• Ensure compliance with employment legislation in Nigeria and award interpretation to minimize risk to the CARE International in Nigeria
• Oversee all people policies and procedures and make recommendations as appropriate to align with best practice HR and People Strategy
• Delivery and oversight of all elements of the employee lifecycle; attraction, selection, on-boarding, induction, departures, terminations and leave.

Staff development Strategy 
Manage and lead staff development and performance processes: 
no o Support line managers through the performance review & development cycle, including performance improvement plans and development needs analysis. 
Ensure the HR lifecycle of employees is managed in accordance with external standards as well as what works for us and advise senior management on staff attraction and retention strategies. 
Organizational development

• Create and implement a learning and development framework aligned to the high-performance capability framework to ensure consistency, effectiveness and maximize knowledge sharing across CARE International Nigeria.
•  Facilitate training to employees including induction, customer experience, team building, and effective communication skills.
•  Create a leadership development framework to maximize leadership capability across the organization and embed a coaching culture.
• Design and deliver all performance and talent management processes including the performance and talent review cycles, 360 feedback, succession planning and career management. 
• Create and embed a high-performance capability framework to drive high performance and support exceptional delivery.

Trusted adviser

•  Act as a trusted adviser and HR business partner to CARE International Nigeria leadership by designing and delivering solutions to address programme operations and people related matters. 
• Act as confidential support and adviser to all employees of CARE International in Nigeria.
• Identify risk, themes and opportunities for improvement and make recommendations for innovative solutions.
• Resourcing and workforce planning
• Oversee the resourcing needs of CARE International in Nigeria and make recommendations to Managers regarding sourcing strategies and workforce planning needs. 
• Provide expertise in the areas of organisational design and structure to maximise efficiency.
• Reporting, systems, and analytics
• Create a suite of HR metrics for regular reporting and visibility including employee data, employment status, diversity, retention and turnover, engagement, grievance, and performance data.
• Report regularly to the Country Director, Country Leadership Team and Regional Office on progress against People Strategy.
• Review and make recommendations for HR systems including payroll, recruitment, performance, and talent management systems to facilitate business performance.
• Reward and recognition
• Ensure all employees are rewarded and recognised for their contribution, through the creation of a recognition culture and framework where employees are rewarded for additional contribution.
• Ensure all employees are remunerated competitively and in line with relevant laws of Nigeria.
• Oversee the payroll for CARE International Nigeria.

QUALIFICATION AND EXPERIENCE 

• At least a degree in any field and professional HR practice certificates. A Master’s degree will be an added advantage. 
• At least 6 years previous experience in an HR Manager role, with strategic and operational responsibility.
• Strong knowledge of Nigerian labour law and INGO operational context. 
• True generalist experience, with strong people’s engagement capability.
• Deep understanding of best HR practice. 
• Experience designing and delivering organisational development initiatives.
• Ability to translate strategy into operational plans.
• Strong project and change management experience.
• Outstanding facilitation and communication skills.
• Strong external network to continue to foster personal development and knowledge.

KEY ATTRIBUTES 

• Resilience
• Leadership
• Collaboration
• Honesty and authenticity
• Values driven
• Service driven