Head of Operations (Travel Industry) at OptiHuman Consulting Limited

Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

Summary

• As the Head of Operations plays a pivotal role in the development of protocols and safety standards, employing effective financial, people, and resource management strategies to ensure seamless operations.
• He/She is also responsible for supervising Branch Managers’ performances, ensuring 100% actualization of set targets and eliminating any form of wastage

Specific Responsibilities

• Develop and implement innovative workplace technology strategies to enhance productivity,
• Ensure adherence to corporate governance standards, aiming for reduction in compliance- related issues
• Ensure compliance with service benchmark requirements, with a goal of maintaining excellent service quality rating
• Develop and implement travel operations processes aligned with organizational strategies, targeting improvement in process efficiency
• Lead the department\'s budgeting process to secure funds for operational activities, aiming for reduction in unnecessary expenditures
• Spearhead initiatives to improve the overall customer service experience, with a target of achieving increase in customer satisfaction
• Monitor departmental budget utilization against established work plans, aiming for reduction in budget variances
• Review feedback for operational enhancements and contribute to product development, targeting improvement in operational efficiency
• Lead the integration of technology applications to enhance productivity and foster innovation, with a goal of improving operational efficiency
• Resolve escalated contractual issues with existing vendors and oversee contractual resolutions, aiming for reduction in vendor-related conflicts.

Requirements

• First degree in Business Management or related field MBA is an added advantage.
• Professional membership/certification within the industry is a mandatory
• At least 6 years’ professional experience in a similar role, with 3years in a supervisory role
• Experience in the travel industry is compulsory
• Good decision-making ability/skill and good analytical skills are required
• Good communication skills
• Ability to work as part of a team and be able to achieve required results
• Excellent leadership and human resources management skill and ability to motivate employees
• Time management skill and good IT Skills
• Ability to assist with the development of staff in order to maximize job satisfaction and performance.

Compensation and Benefits

• Very attractive with numerous benefits