Head of Operations at ASOLAR Systems Nigeria Limited

Role Description 

• The Head of Operations is a newly created role serving as the operational nerve centre of ASNL. The role holder will ensure that every part of the company's service delivery — from product procurement and logistics through to customer activation, field operations, and after-sales — runs efficiently, on budget, and to quality standards. This is a cross-functional leadership role bridging the commercial team, logistics, IT, and the regional sales network.

KEY RESPONSIBILITIES

Operations Strategy & Systems

• Design, implement, and continuously improve ASNL's operational framework — from order to installation to collections
•  Develop and maintain SOPs for all key operational processes
• Define and track operational KPIs, reporting to the MD weekly
• Lead the operationalisation of ASNL's PAYG model; fully optimise the ANGAZA platform

Logistics & Supply Chain

• Oversee procurement, warehousing, and distribution of solar products across ASNL's network
• Manage Logistics Manager — inventory accuracy and on-time delivery
• Establish logistics controls: product tracking, damage reporting, returns management
• Negotiate freight and last-mile delivery arrangements

Field Operations & Agent Network

• Work with 4 Regional Sales Managers to standardise and improve field operations
• Build and maintain a live database of all agents — name, location, contact, performance
• Coordinate installation teams and manage after-sales and warranty processes

Customer Operations & Collections

• Oversee PAYG account management — onboarding, activation, and repayment tracking
• Manage escalation procedures for defaults, lost units, and system failures
• Implement customer satisfaction monitoring and feedback processes

CANDIDATE REQUIREMENTS

Essential Requirements

• Bachelor's in Business Admin, Engineering, or Supply Chain
• 6+ years operations experience, 3+ yrs at management level
• Proven experience managing distributed field teams/agent networks
• Strong project management — multiple workstreams simultaneously
• Analytical — comfortable with data, dashboards, KPI frameworks
• Technology-enabled operations experience (PAYG, ERP, logistics software)
• PAYG solar, off-grid energy, telecoms, or FMCG distribution in Nigeria
• ANGAZA or similar PAYG platform familiarity
• Experience operating across multiple Nigerian states
• Supply chain management for physical hardware products
• Prior experience in a high-growth startup or SME