Head of Operations at AfriHealth Ltd

About the job

• We are a dynamic and fast-growing company servicing clients across multiple industries, including hospitality, healthcare, wellness. We aim to deliver unparalleled service and operational excellence while fostering long-term partnerships and innovative solutions.
• We are looking for an Operations Manager who is a strategic thinker and an execution powerhouse, ready to lead operations in a fast-paced, multifaceted environment.
• You will play a critical role in ensuring that our services are executed seamlessly across all client verticals. The ideal candidate will be a proactive leader with exceptional organizational skills, a deep understanding of the hospitality industry and a proven track record in managing diverse portfolios.

Key Responsibilities

Client Operations

• Oversee and streamline operations across all client accounts, ensuring timely and exceptional service delivery.
• Develop tailored operational strategies for clients in all industries / sectors.
• Act as the main point of contact for high-level client operational concerns, ensuring alignment with client expectations.

Team Leadership

• Recruit, manage, and mentor a high-performing operations team, fostering a culture of accountability and excellence.
• Set clear objectives and performance metrics for team members, conducting regular reviews and feedback sessions.
• Coordinate cross-functional teams to ensure seamless execution of client projects.

Process Optimization

• Develop and refine standard operating procedures (SOPs) for efficiency, scalability, and quality.
• Continuously analyze workflows, identifying areas for improvement and implementing innovative solutions.
• Integrate technology and automation tools to enhance service delivery and operational management.

Financial Oversight

• Manage budgets for operational activities, ensuring cost efficiency without compromising quality.
• Track key financial metrics and provide detailed operational reports to stakeholders.

Stakeholder Management

• Collaborate with internal teams, vendors, and partners to ensure smooth operations.
• Build and maintain strong relationships with clients, regularly seeking feedback to refine services.
• Represent the company at client meetings and industry events as needed.

What We’re Looking ForSkills and Qualifications

Key Traits

• Ensure compliance with legal, industry, and client-specific standards across all operations.
• Proactively identify and mitigate risks associated with operational processes.
• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• 7+ years of experience in operations management, preferably in hospitality & wellness.
• Proven ability to manage and execute multiple client projects simultaneously.
• Strong leadership skills with experience managing cross-functional teams.
• Exceptional organizational and time-management skills.
• Financial acumen and experience managing operational budgets.
• Proficiency in project management tools like ZOHO and other relevant technologies.
• Strong communication and interpersonal skills, with a client-focused mindset.
• Highly detail-oriented and results-driven.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving skills with a focus on innovative solutions.
• Passionate about hospitality, beauty, and fashion trends.