Head of HR, Admin & Operations at Alfred & Victoria Associates

Role Purpose

• The Head of HR, Admin & Operations is responsible for building and managing the internal backbone of the organization. This includes overseeing human resources, administrative systems, financial governance (through the Finance Officer), and overall operational efficiency.
• The goal is to ensure structure, accountability, compliance, and operational excellence as the organization scales.

Core Responsibilities
Human Resources Leadership:

• Develop and implement HR strategy aligned with business growth
• Oversee recruitment, onboarding, and workforce planning
• Design performance management systems (KPIs, appraisals)
• Establish employee policies and compliance standards
• Manage staff welfare, engagement, and disciplinary processes
• Oversee payroll (with Finance Officer)

Operations Management:

• Develop Standard Operating Procedures (SOPs) across departments
• Coordinate operations across Learning, Sales, Partnerships, and Finance
• Ensure efficient scheduling of programs and events
• Monitor service delivery standards and operational risks
• Implement internal reporting frameworks

Financial Oversight

• Oversee budgeting and cost control
• Review financial reports and cash flow
• Monitor program profitability and expenditure
• Ensure audit readiness and compliance
• Support financial planning and forecasting

Administrative Oversight:

• Supervise Administrative Officer
• Oversee facility management
• Manage procurement and vendors
• Ensure proper documentation and record-keeping

Governance & Compliance:

• Implement governance controls
• Ensure statutory and regulatory compliance
• Develop risk management frameworks
• Maintain contract documentation

KPIs

• Staff retention & performance improvement
• Operational efficiency
• Budget adherence & cost control
• Payroll accuracy
• Compliance & audit readiness
• SOP implementation rate

Qualifications & Experience

• Bachelor’s Degree in HR, Business Administration, Finance, or related field
• 3–5+ years’ experience in HR & operations leadership
• Experience managing finance and admin teams
• Strong knowledge of Nigerian labor laws
• Strong financial and operational management skills

Preferred:

• MBA or HR certification
• Experience in EdTech or education sector

Core Competencies:

• Leadership & organizational design
• Financial literacy
• Process optimization
• Risk management
• Decision-making & accountability.