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Prospa is a technology company building the operating system for African entrepreneurs and businesses. Our mission is to support Africans in building financial prosperity.
The role will require the successful candidate to investigate and monitor disputed customer transactions that are received verbally and/or in writing to ensure we are providing excellent customer service, complying with all applicable regulations, and minimizing financial impact to the company. The Customer Service Manager (Resolution) will handle escalated customer issues which may involve answering/making calls to customers and/or merchants while conducting research.
Customer Service Manager (Resolution) Job Duties
Requirements for the role:
Preferred Experience:
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