Customer Service Executive / Admin Assistant at PC Planet

Key Responsibilities
Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and in person
• Handle customer complaints and provide appropriate solutions in a timely manner
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and retention
• Provide product and service information to customers.

Administrative Duties:

• Manage office correspondence, including emails, calls, and letters
• Maintain filing systems (physical and electronic records)
• Schedule appointments, meetings, and manage calendars
• Prepare reports, presentations, and other documentation
• Monitor office supplies and place orders when necessary.
• Support other departments with administrative tasks as required

Requirements & Qualifications

• Minimum of an OND / HND / Bachelor’s Degree in Business Administration or a related field
• Proven experience in customer service or administrative roles
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• High level of professionalism and attention to detail

Key Skills:

• Customer relationship management
• Problem-solving and conflict resolution
• Time management
• Attention to detail
• Communication skills (written and verbal).