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Prospa is a technology company building the operating system for African entrepreneurs and businesses. Our mission is to support Africans in building financial prosperity.
What you’ll do
What you’ll need
Benefits
Here’s just some of our perks:
The role will require the successful candidate to investigate and monitor disputed customer transactions that are received verbally and/or in writing to ensure we are providing excellent customer service, complying with all applicable regulations, and minimizing financial impact to the company. The Customer Service Manager (Resolution) will handle escalated customer issues which may involve answering/making calls to customers and/or merchants while conducting research.
Customer Service Manager (Resolution) Job Duties
Requirements for the role:
Preferred Experience:
The Loan Recovery Officer will work to ensure the sustainability of Prospa’s lending department as we scale. You will be responsible for monitoring and managing member accounts in the case of defaults. You will employ innovative and effective strategies to, in accordance with legal framework requirements to recover overdue loans.
What You’ll Do
Your primary responsibilities will include;
Minimum Requirements
What you’ll need
Use the link(s) below to apply on company website.
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