Loan Recovery Officer at Prospa Inc

The Loan Recovery Officer will work to ensure the sustainability of Prospa’s lending department as we scale. You will be responsible for monitoring and managing member accounts in the case of defaults. You will employ innovative and effective strategies to, in accordance with legal framework requirements to recover overdue loans. 

What You’ll Do

• You will work closely with the loan operations team and the risk and compliance teams to prioritise member accounts and come up with effective solutions to recover loans.
• In this role, you’ll be required to rehabilitate accounts in default by deploying effective and efficient standard recovery practices, in accordance with legal framework requirements.
• You will handle member’s objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

Your primary responsibilities will include;

• Engage defaulting members through the telephone, e-mails & physical visit to recover payments on defaulted accounts.
• Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
• Verify information of defaulted payments and follow up with a call and physical visit
• Negotiate effective payment plan arrangements & follow up on the progress of payments

Minimum Requirements

• Bachelor’s Degree from any related field
• 2 years of experience in loans operation with a track record of working directly with clients to troubleshoot and problem-solve issues 

What you’ll need

• High self-motivation and strong interpersonal skills
• Are a self-starter, take initiative and work collaboratively
• Have excellent verbal and written communication skills
• Strong analytical and problem-solving skills