Head of Agent & Merchant Business (POS) at Neptune Microfinance Bank

• The Head of Agent & Merchant Business (POS) is responsible for driving the bank’s POS acquiring, merchant payments, and agency banking operations. This role oversees the full lifecycle of POS and agent networks from strategy and deployment to revenue growth, operational performance, compliance, and risk management, ensuring nationwide coverage, high transaction volumes, strong liquidity, and minimal downtime.

Key Responsibilities

• Develop and execute national POS and merchant acquisition strategies across SMEs, retail, fuel stations, transport hubs, and informal markets.
• Define commercial models (MDR, terminal fees, settlement pricing, incentives) and manage the P&L for the POS and agent business.
• Recruit, onboard, and manage agents across tiers; ensure liquidity and float availability.
• Oversee POS terminal deployment, activation, maintenance, and vendor relationships; monitor uptime, transaction volumes, and service reliability
• Onboard, train, and activate merchants; optimize transaction throughput, revenue per terminal, and reduce dormancy.
• Manage settlements, chargebacks, disputes, and fraud prevention; ensure compliance with CBN, KYC/AML, and consumer protection standards.
• Drive revenue across POS fees, transfers, cash-in/out, bill payments, USSD, and QR; track and optimize performance metrics.
• Collaborate on POS software upgrades, QR payments, dashboards, and reconciliation systems; implement real-time monitoring tools.
• Lead nationwide field, merchant, and agent teams, ensuring operational excellence through SOPs, dashboards, and performance tracking.

Key Skills & Competencies

• Expertise in POS acquiring, agency banking, settlement operations, and merchant payments.
• Experience with NIBSS, PTSPs, payment gateways, and switching platforms.
• Strong analytical, commercial, and negotiation skills.
• Leadership of distributed teams and field operations.
• Understanding of regulatory frameworks, KYC/AML, and financial inclusion policies.

KPIs

• Active POS terminals and transaction volume/value
• Revenue per terminal/merchant
• Terminal uptime and failure rates
• Fraud/chargeback ratios
• Agent/merchant activation and retention
• Float liquidity sufficiency
• Operational cost efficiency