Jobs at Beacon Power Services

How You'll Make an Impact

• We are looking for a client-facing and operationally driven Bilingual (FR/ENG) Senior Manager – Product Operations to support the successful deployment and adoption of our products across our clients. Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them.
• In this role, you will operate at the intersection of Product, Operations, and Commercial, supporting onboarding, coordinating operational matters, and translating client feedback into actionable insights for our internal teams.
• You will play a key role in ensuring smooth platform adoption, maintaining strong client relationships during early and full deployment phases, and strengthening feedback loops that continuously improve how our products perform in real operational environments.

What You'll Do

Client Onboarding & Platform Enablement

• Lead end-to-end client onboarding strategy by coordinating setup, identifying key stakeholders, and delivering structured platform training
• Partner cross-functionally with Product, Commercial, and Operations teams to align onboarding roadmaps with client objectives, timelines, and success metrics
• Design and scale onboarding frameworks, including training programs, enablement resources, and documentation to support consistent, high-quality client experiences

Client Support & Operational Coordination

• Act as a senior operational lead and primary escalation point for clients using the platform
• Oversee and provide centralized back-office support for operational and platform-related issues
• Lead cross-functional alignment with Product, Engineering, and Operations teams to drive timely issue resolution and continuous service improvement

Product Feedback & Operational Improvement

• Establish structured systems to capture, analyze, and prioritize client feedback and operational insights related to the platform usage
• Work closely with Product teams to communicate user needs and improvement opportunities
• Lead the development and optimization of operational processes, SOPs, and workflows to drive scalability, consistency, and operational excellence

Managerial Responsibilities

• Define and own the annual operating plan for the function, including workforce and financial planning
• Manage and optimize departmental budgets
• Make strategic resource allocation decisions
• Build, scale, and structure teams to support long-term capability development
• Establish performance frameworks, succession planning, and leadership development pathways
• Ensure governance, risk management, and operational maturity across the function
• Drive the creation of standardized, scalable systems that enable consistent execution across regions

What We're Looking For
Professional & Technical Strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a closely related role
• Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
• Experience working with project management and collaboration tools (e.g., Jira, Asana, or similar)
• Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
• Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability (we operate within a hybrid work environment)
• Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations
• Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly
• Strong client-facing presence with the ability to communicate and present ideas clearly

Nice to Have

• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies.

go to method of application »

Reports to: Manager – Quality Assurance
Work arrangement: Hybrid (2 days in the office, 3 days remote)

How You’ll Make an Impact

• We are looking for a detail-oriented and methodical Associate – Quality Assurance to be a critical line of defense between development and users ensuring that every feature, fix, and release meets the quality bar.
• You will contribute to designing and executing test plans, identifying and documenting defects, validating product features against requirements, and collaborating closely with the Software Engineering and Product Management teams to maintain the consistency, reliability, and performance of our products across every release cycle.

What You’ll Do
Test Planning & Execution:

• Participate in the development and execute comprehensive test plans, test cases, and testing strategies aligned to product requirements and acceptance criteria
• Perform manual and automated testing across functional, regression, integration, performance, and user acceptance testing (UAT) phases
• Validate that features meet specified requirements, acceptance criteria, and user expectations prior to release
• Conduct API testing to verify data integrity, endpoint behaviour, and system integrations using tools such as Postman or similar

Defect Management & Engineering Collaboration:

• Identify, document, and track bugs and defects clearly in issue-tracking systems (e.g., Jira), including steps to reproduce, expected vs. actual results, and severity classification
• Collaborate with Software Engineering and Product Management teams to reproduce issues, communicate findings, and verify bug fixes through regression testing
• Review product requirements and specifications early in the development cycle to flag ambiguities and improve testability before development begins

Release Quality & Reliability:

• Ensure consistency, reliability, and performance of the products across all release cycles, including web, mobile, and API layers
• Conduct smoke testing and sanity checks on new builds to confirm stability before full test execution begins
• Analyze test results and quality metrics, and communicate findings clearly to Software Engineering and Product Management teams

QA Documentation & Process Improvement:

• Maintain accurate and up-to-date testing documentation, including test plans, test cases, test scripts, and test reports
• Support the continuous improvement of testing frameworks, QA standards, and automation coverage across the product suite
• Contribute to the development of SOPs and best practices

What We’re Looking For
Professional & Technical Strengths

• Experience in software quality assurance and testing
• Solid understanding of QA methodologies, software development life cycle (SDLC), and Agile/Scrum development processes
• Proficiency with bug-tracking and test management tools (e.g., Jira, Bugzilla, TestRail)
• Hands-on experience with API testing tools (e.g., Postman or Swagger), and basic understanding of RESTful APIs
• Basic SQL skills to query databases, validate data integrity, and set up test data
• Familiarity with test automation frameworks (e.g., Selenium, Cypress, Pytest, or TestNG) and an appetite to grow automation skills
• Understanding of CI/CD pipelines and how QA integrates into continuous integration and delivery workflows (e.g., Jenkins, GitLab CI, or similar)

Leadership & Interpersonal Strengths:

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability (we operate within a hybrid work environment)
• Strong attention to detail with a structured and methodical approach
• Strong analytical and problem-solving mindset, with the curiosity to investigate root causes rather than surface-level symptoms
• Strong written and verbal communication skills, with the ability to document bugs clearly and convey test outcomes to both technical and non-technical stakeholders
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly

Nice to Have:

• Experience in a B2B or B2C technology, SaaS, fintech, or energy technology environment
• Working knowledge of scripting or programming languages (e.g., Python, JavaScript, or Java) to support automation efforts
• Familiarity with mobile testing (iOS/Android) and cross-browser/cross-device testing strategies
• ISTQB Foundation Level certification or equivalent QA qualification
• Fluency in French

What the Recruitment Process Looks Like

• Step 1 - Application Review: Our Talent Acquisition team will review your application to gauge your experience and potential fit.
• Step 2 - Behavioral & Cognitive Assessments: If you move forward, you’ll complete one behavioral and one cognitive assessment to understand your personality, working style, and how you naturally operate.
• Step 3 - Technical Assessments: Next up, you’ll complete technical assessments designed to evaluate your QA knowledge, defect documentation skills, and practical testing ability.
• Step 4 - HR & Culture Fit Interview: You’ll meet with our Talent Acquisition team to dive into your experience, how it aligns with our six core values (Be Professional, Develop and Grow, Be Transformational, Be Resilient, Be Customer-Centric, Have Fun), and how you bring that energy into your work.
• Step 5 - Technical & Team Fit Interview: In the final stage, you’ll meet with the Hiring Team to see how you’d work together day-to-day and decide if it’s the right fit on both sides.