Head of Administration and Operations - Business Re-engineering at Asset Management Group

Position Summary

• As the Head of Administration and Operations with a focus on Business Engineering, you will lead and drive the reengineering process for an existing group of companies.
• This role combines the strategic vision and execution expertise of a Re-engineering Process Group Manager with the operational and administrative leadership responsibilities of a Head of Operations.
• You will therefore be developing an operational improvement strategy in collaboration with our senior managers/staff, defining employee roles, allocating resources, and presenting progress updates to our executives.
• This requires being in charge of directing important policy and strategic decisions, as well as the development and implementation of operational policies and procedures.
• To ensure your eligibility for this role, you should possess extensive experience in a related industry and the ability to lead optimization initiatives.

Responsibilities
Setting Process Improvement Reengineering Vision/Strategy:

• Develop and communicate a clear vision and strategy for process improvement and reengineering.
• Translate the vision into capability-building training, mentoring, and development programs for internal staff, focusing on technical and change management expertise.

Operational Efficiency and Growth:

• Drive the execution of initiatives to increase operational efficiency, reduce process variation, and enhance customer experience.
• Collaborate with senior leadership to prioritize and plan a portfolio of meaningful initiatives across businesses.

Cross-Functional Leadership:

• Interface with different lines of businesses to lead and manage cross-functional and business-wide process improvement reengineering initiatives.
• Secure project sponsorship from senior leadership, resolving differences between sponsors and stakeholders over prioritization and execution.
• This entails actively engaging with senior leaders to garner support for proposed initiatives, conducting thorough stakeholder analyses to understand diverse perspectives, and facilitating constructive discussions to address differing opinions.
• Through negotiation and compromise, the role aims to achieve consensus on project prioritization and execution plans, emphasizing alignment with organizational objectives.
• By adeptly navigating these dynamics, the Head of Administration and Operations ensures a harmonized approach to implementing process improvement and reengineering initiatives, fostering a cohesive strategy that contributes to the overarching success of the organization.

Continuous Improvement Mindset:

• Instill a continuous improvement mindset within and across all lines of business and corporate.
• Integrate reengineering approaches and methodologies to enable the successful execution of the organization’s business strategy.

People Management:

• Directly manage staff, be responsible for how performance management, will impact compensation decisions, and career planning & development.
• Provide ongoing communication & reporting on the progress of reengineering initiatives to senior business leaders.

Financial Competence:

• This role demands a deep understanding of budgeting and financial planning, enabling effective resource allocation and precise financial forecasting for various process improvement initiatives.
• Proficiency in cost analysis and management is essential to identify opportunities for optimization and ensure the efficient use of resources.
• A keen ability to generate and interpret financial reports is crucial for evaluating the performance of business processes and making informed decisions.
• Moreover, a strong grasp of profitability analysis, risk management, and financial modeling is necessary to assess the impact of process engineering on overall profitability, mitigate financial risks, and simulate outcomes for strategic decision-making.
• With the importance of regulatory compliance, resource allocation, and ROI analysis, financial literacy becomes the bedrock for successful navigation through the financial intricacies inherent in the pursuit of operational excellence and business success.

Administrative and Operations Manager Roles:

• As the Head of Administration and Operations, you will also oversee the daily support operations and implement operational improvement strategies. Responsibilities include:

Organizational Efficiency:

• Streamline administrative processes and office operations for increased efficiency.
• Plan and coordinate administrative procedures, facilities services, and maintenance activities.

Financial Oversight:

• Oversee budgeting, costs, reporting, planning, forecasting, and auditing in collaboration with the finance team.
• Evaluate the organization's revenue and expenditure to identify opportunities for enhancement, leveraging financial insights as a catalyst for fostering growth and prosperity.

Operational Management:

• Manage overall operations, including labor, productivity, quality control, and safety measures.
• Collaborate with the CEO and management team to set policies, procedures, and systems.

Strategic Decision-Making:

• Develop and implement operational policies and procedures.
• Restructure departments, define employee roles, and facilitate training initiatives.

Collaboration and Analysis:

• Collaborate across departments to set realistic operational targets and timeframes.
• Analyze relationships between the company and its financial stakeholders, negotiating improved contractual terms, with a particular focus on recovering outstanding debts owed to the company and optimizing receivables.

Qualifications / Skills

• Bachelor's Degree in Finance, Economics, Management Science, Business Administration, or a related field.
• 10+ years’ experience in business and operations management or consulting.
• Excellent communication, networking, and analytic skills.
• Thorough understanding of financial and budgeting processes.
• Proficiency in data analysis and business management software.