Head, E-Banking Operations and Govt Collections at Polaris Bank Limited

Job Summary

The Manager of E-Transaction Reconciliation and Settlement is responsible for overseeing the accurate and timely reconciliation and settlement of all electronic transactions, ensuring financial integrity and compliance with banking regulations.

Core Functions and Responsibilities

• Manage daily reconciliation processes for all e-banking transactions
• Oversee settlement procedures with partner banks, payment gateways, and government agencies
• Investigate and resolve transaction discrepancies and exceptions
• Implement and maintain automated reconciliation systems
• Ensure compliance with regulatory requirements related to e-transaction settlement
• Develop and enforce policies and procedures for reconciliation and settlement
• Collaborate with other departments to improve transaction processing efficiency
• Prepare and present reconciliation reports to senior management

Requirements

• Bank Experience: Minimum of 6 years of experience in a similar e-banking or digital operations role within a commercial bank.
• Settlement Expertise: Deep technical knowledge of national payment switches (NIBSS), card schemes (Visa/Mastercard), and government collection portals like Remita.
• Operational Precision: Proven ability to maintain 99.99% reconciliation accuracy and manage high-volume straight-through processing (STP).
• Regulatory & Compliance: Strong mastery of Central Bank guidelines, dispute resolution frameworks (chargebacks), and mandatory regulatory reporting.
• Leadership & SLA Management: Experience leading multi-functional teams (Cards, Channels, Clearing) to resolve exceptions within strict 24-hour windows.
• Educational Foundation: A Bachelor’s degree in a financial or technical field, ideally supported by professional certifications like CIBN, ACA, or ACCA.

Key Performance Indicators

• Settlement Timeliness: Complete 98% of settlements within agreed Service Level Agreements (SLAs)
• Exception Handling: Resolve 95% of transaction discrepancies within 24 hours
• Regulatory Compliance: Maintain 100% compliance with regulatory reporting requirements
• Reconciliation Accuracy: Achieve 99.99% accuracy in daily reconciliation
• Automation Efficiency: Increase straight-through processing rate to 97% for reconciliation processes
• Cost Efficiency: Reduce cost per reconciled transaction by 15% year-over-year
• Reporting Timeliness: Provide real-time settlement status updates to relevant stakeholders