Cluster Head, North Central & Northwest at Stanbic IBTC

Job Description

To implement, enable, scale, entrench and commercialise the Enterprise Direct value propositions in country in collaboration with all Segments, Sectors, Client Solutions, Engineering, Innovation teams and country stakeholders through the client engagement platforms Lead a team of Business Bankers in a cluster to manage tier 2 customers by carrying out the following: Onboarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers. Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share

Qualifications

• First Degree Field of study: Business Commerce
• certifications or professional Memberships Qualifications in data science or financial management will be considered. A post graduate qualification will be an advantage.
•  15 -18 years' extensive experience in Business Banking including strategy and market development, the design and development of client value propositions; identifying key drivers of income and cost lines. Experience in successfully growing the client base, managing and growing a balance sheet and income statement. Experience in deploying solutions (and new solutions) into new markets and territories. Should have strong background in managing a business and Digital Platform businesses.

Behavioural Competencies 

• Articulating Information
• Challenging Ideas 
• Convincing People 
• Directing People
• Examining Information 
• Exploring Possibilities
• Generating Ideas
• Interpreting Data

Technical Competencies

• Effective Business Communication
• Presentation Skills Competency Description: 
• Understanding and Influencing Customer Value Proposition 
• Customer Understanding (Business Banking)
• Process Governance