Hausa-Speaking Inbound Customer Services Agent at BFREE Africa

• Manage a high volume of incoming customer calls for all inquiries about products and services.
• Negotiate with customers to facilitate recovery
• Analyze all customer issues and assist in resolving them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarise them to be presented to management.
• Maintain knowledge of all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

• Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
• Proficiency in understanding and speaking the Hausa language.
• Excellent typing Skills.
• Experience in a loan recovery/collections work environment is an added advantage.
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of 75,000 NGN gross per month
• Performance-based bonus of NGN68K based on eligibility.
• HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field