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  • Posted: Oct 5, 2022
    Deadline: Dec 1, 2022
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    Villa Park Hotels and Suites is a beautiful, fantasy-like journey into a glamorous world of pure luxury, privacy, exceptional service and gratifying indulgence. Founded in 2007 to add a touch of professionalism to the hospitality and tourism industry, it is located in one of the most secured and serene locations in Lagos.
    Read more about this company

     

    Guest Service Agent

    Job Summary

    • We require the services of a passionate and experienced Guest Service Agent to join our first class Front Office teamto deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

    Key Responsibilities

    • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
    • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
    • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    • Builds and maintains effective working relationships whilst promoting the company culture and values.

    Requirements

    • Candidates should possess relevant qualification with 2 - 10 years work experience.
    • Experience in front office work.
    • Hands-on approach with a can-do work style.
    • Commitment to delivering exceptional guest service with a passion for the hospitality industry.
    • Ability to find creative solutions taking ownership for duties and tasks assigned.
    • Personal integrity, with the ability to work in an environment that demands excellence.
    • Experience of working with IT systems on various platforms.
    • Strong communication skills.

    Method of Application

    Interested and qualified candidates should send their CV to: VillaParkBookings@gmail.com using the Job Title as the subject of the email.

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