Guest Service Agent at Villa Park Hotels and Suites

Job Summary

• We require the services of a passionate and experienced Guest Service Agent to join our first class Front Office teamto deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Key Responsibilities

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.

Requirements

• Candidates should possess relevant qualification with 2 - 10 years work experience.
• Experience in front office work.
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Experience of working with IT systems on various platforms.
• Strong communication skills.