Guest Service Agent at Bible Society of Nigeria

Locations: Ibadan - Oyo & Lagos

Key Responsibilities
The successful candidate will among others do the following:

• Manages guests’ reservations and attends to their enquiries and complaints promptly.
• Responsible for the checking in and out of guests.
• Ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• Ensures that daily sales report is transmitted to the management.
• Ensures comprehensive preparation of hand over note as shift report to another colleague to follow-up
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Personnel Specifications

• The applicant must possess National Diploma from a reputable Polytechnic, or Hotel and Catering Management with minimum of 2 years cognate experience from reputable hotels- or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.
• Applicants must be willing to learn and must be practicing and committed Christian with good testimonies of turning point experiences.