Guest House Customer Service Agent at Bible Society of Nigeria

Location: Lagos Mainland, Lagos

Key Responsibilities

• Manages guests’ reservations and attends to their enquiries and complaints promptly.
• Responsible for the checking in and out of guests
• Ensures guests’ privacy, and complaints are promptly and adequately addressed.
• Ensures that proper record of daily sales, provide accurate reports on events and accounts to the management.
• Ensures comprehensive preparation of hand over note as shift report to another colleague to follow-up.
• Ensure the hygienic condition of the guests’ rooms and prompt reporting of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Requirements

• Experience: Minimum of 2 years cognate experience from reputable hotels or guest houses.
• Education: Minimum of National Diploma in Hotel Management or any related course.

Person Specification:

• Must have good interpersonal, communication and relational skills.
• Should have strong ability to handle and solve customer’s complaints promptly.
• Must be computer literate, a team player, flexible not easily provoked, highly sensible and security conscious.
• Must be customer-centric and always eager and able to deliver timely results.