General Manager at Yimei Nigeria Limited

Key Responsibilities:

Operational Leadership:

• Oversee day-to-day hotel operations including front office, housekeeping, food and beverage, maintenance, and security.
• Ensure adherence to hotel brand standards, policies, and procedures.
• Maintain high-quality service standards and exceptional guest satisfaction.

Strategic Management:

• Develop and implement business strategies to achieve revenue targets, customer satisfaction goals, and operational efficiency.
• Monitor industry trends and competitor performance to position IVY Hotel competitively.

Financial Oversight:

• Prepare and manage the hotel budget, forecast revenue, and control operational costs.
• Analyze financial reports and implement corrective actions as needed to ensure profitability.
• Ensure compliance with financial regulations and reporting standards.

Team Development:

• Recruit, train, and supervise department heads and key staff.
• Foster a positive work environment, promote staff engagement, and enforce performance management.
• Implement staff development and succession planning initiatives.

Customer Experience:

• Ensure consistently high levels of guest satisfaction through effective service delivery and problem resolution.
• Maintain effective guest feedback channels and drive continuous improvement.

Sales and Marketing Support:

• Collaborate with the sales and marketing team to increase hotel visibility and boost bookings.
• Represent the hotel at official functions, events, and networking opportunities.

Compliance and Safety:

• Ensure compliance with health, safety, legal, and licensing requirements.
• Implement and monitor all security, risk management, and emergency response plans.

Qualifications and Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (MBA or equivalent is an advantage).
• Minimum 4–5 years of proven experience as a General Manager in a reputable international hotel chain.
• Strong financial acumen and business development mindset.
• Excellent leadership, interpersonal, and communication skills.
• Solid knowledge of hotel management software.
• High level of integrity, professionalism, and guest service orientation.