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  • Posted: Dec 29, 2025
    Deadline: Not specified
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  • A ready to wear store that focuses on creating unique wears
    Read more about this company

     

    Sales & Customer Service Officer (RTW Factory)

    Quantity Needed: 2 Officers

    Years of Experience Required

    • Minimum of 2–4 years
    • Must have worked previously in a fashion house, RTW brand, clothing factory, or boutique
    • Experience will be vetted and verified (previous employer references, task questions, practical scenarios)
    • Applicants exaggerating experience will be disqualified.

    Salary Proposition

    • ₦80,000 – ₦150,000 monthly (Base Salary)
    • Performance-Based Bonuses tied to:
    • Accuracy of customer orders & measurements
    • Ability to convert inquiries to paid orders
    • Ability to make customers trust and love the brand
    • Timely and proper follow-ups
    • Clean handover to production
    • Zero avoidable customer complaints
    • Delivery accuracy & coordination

    This is NOT a commission-only or market-hawking role.

    This is an operations-aligned sales & customer service role.

    Accommodation Availability: Yes

    Working Days & Hours

    • Monday – Friday
    • 9:00am – 6:00pm
    • Saturdays rotated between the two officers (not weekly for both)

    CORE RESPONSIBILITIES

    • Receive and attend to customers (walk-in & online)
    • Accurate order intake and documentation
    • Proper measurement confirmation and clarification
    • Explain fabrics, styles, timelines, and expectations clearly
    • Coordinate fittings (where applicable)
    • Daily follow-ups with customers until delivery
    • Clean handover of orders to production team
    • Liaise with logistics/dispatch for deliveries
    • Maintain customer records and order history
    • Uphold brand tone, professionalism, and calmness at all times

    OTHER IMPORTANT REQUIREMENTS (NON-NEGOTIABLE)

    Literacy & Tech Use

    Must be able to:

    • Read and write clearly
    • Use WhatsApp Business professionally
    • Fill order sheets accurately
    • Interpret measurements correctly
    • Follow written SOPs without confusion

    Process Awareness

    Must understand that sales & customer service is a SYSTEM, including:

    • Order intake
    • Measurement confirmation
    • Proper documentation
    • Customer follow-up
    • Handover to production
    • Delivery coordination
    • After-delivery feedback

    Behavioral Expectations

    • Calm under pressure
    • Detail-oriented and accurate
    • Polite, emotionally intelligent, and professional
    • Not rude, dramatic, entitled, or confrontational
    • Must not see themselves as indispensable
    • Comfortable working with checks, controls, and accountability
    • Must respect hierarchy, timelines, and factory processes

    Business Address:

    106 Demurin Road, Ketu Alapere, Lagos

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: 68byalake@gmail.com using the position as subject of email.

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