Sales & Customer Service Officer (RTW Factory) at 68byalake

Quantity Needed: 2 Officers

Years of Experience Required

• Minimum of 2–4 years
• Must have worked previously in a fashion house, RTW brand, clothing factory, or boutique
• Experience will be vetted and verified (previous employer references, task questions, practical scenarios)
• Applicants exaggerating experience will be disqualified.

Salary Proposition

• ₦80,000 – ₦150,000 monthly (Base Salary)
• Performance-Based Bonuses tied to:
• Accuracy of customer orders & measurements
• Ability to convert inquiries to paid orders
• Ability to make customers trust and love the brand
• Timely and proper follow-ups
• Clean handover to production
• Zero avoidable customer complaints
• Delivery accuracy & coordination

This is NOT a commission-only or market-hawking role.

This is an operations-aligned sales & customer service role.

Accommodation Availability: Yes

Working Days & Hours

• Monday – Friday
• 9:00am – 6:00pm
• Saturdays rotated between the two officers (not weekly for both)

CORE RESPONSIBILITIES

• Receive and attend to customers (walk-in & online)
• Accurate order intake and documentation
• Proper measurement confirmation and clarification
• Explain fabrics, styles, timelines, and expectations clearly
• Coordinate fittings (where applicable)
• Daily follow-ups with customers until delivery
• Clean handover of orders to production team
• Liaise with logistics/dispatch for deliveries
• Maintain customer records and order history
• Uphold brand tone, professionalism, and calmness at all times

OTHER IMPORTANT REQUIREMENTS (NON-NEGOTIABLE)

Literacy & Tech Use

Must be able to:

• Read and write clearly
• Use WhatsApp Business professionally
• Fill order sheets accurately
• Interpret measurements correctly
• Follow written SOPs without confusion

Process Awareness

Must understand that sales & customer service is a SYSTEM, including:

• Order intake
• Measurement confirmation
• Proper documentation
• Customer follow-up
• Handover to production
• Delivery coordination
• After-delivery feedback

Behavioral Expectations

• Calm under pressure
• Detail-oriented and accurate
• Polite, emotionally intelligent, and professional
• Not rude, dramatic, entitled, or confrontational
• Must not see themselves as indispensable
• Comfortable working with checks, controls, and accountability
• Must respect hierarchy, timelines, and factory processes

Business Address:

106 Demurin Road, Ketu Alapere, Lagos